We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wholesale Leather Goods

Cut and Stitch

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Leather Goods.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/03/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for a sample and never received product or refund. When emailed I was told staff I was working with no longer works there.

  • Initial Complaint

    Date:08/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Discussion to do business and deliverables of Cut and Stitch- July 12, 2024 Payment for services to be completed - July 15, 2024 Invoice **** $1,875.00 US which converted to $2631.43 Canadian on my bill **** with Canadian TD **** 8573 on July 16, 2024 at 8:58 AM Cut and Stitch Quote Invoice #**** July 16, 2024 Customer *********************************** **************************** Download Invoice PDF Invoice summary Organizer Tote Sample $2,000.00 Includes: removable crossbody strap, sunglasses pocket, phone pocket, headphone pocket, key pocket, premium leather, printing, pattern-making, in-stock materials, in-stock hardware, sourcing advice, paper dummy and one final sample.Embossing stamp $0.00 Complimentary custom leather embossing stamp with purchase of sample package.Consulting $0.00 Complimentary 1hr consulting with purchase of sample package.International Shipping $0.00 International 3-day shipping to your address of choice with purchase of sampling package.New Customer Discount ******************************* continues to miss meetings, not responding to emails/messages. Not fulfilling deliverables after meetings and ignoring messages. Sending images of products that are not reflective of my drawings and design specifications. I'm a small female owned business trying to make a living and support my kids. Details of your attempt to resolve the dispute with the merchant:I contacted **************************** multiple times via email and WhatsApp to address the significant delays, lack of communication, and failure to meet the agreed-upon deadlines. Despite these attempts, I received inconsistent responses, missed meetings, and broken promises regarding the delivery of the services. I formally requested a refund on Aug 15, 2024 due to the failure of the company to fulfill the terms of our agreement. They ignored my email and text message. There is always excuses for missed deadlines and missed meetings and missed delivery dates.

Cut and Stitch is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.