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Business Profile

Wholesale Toys

NSI International, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Toys.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered replacement ***** and seller has not sent, delivered, or responded to any phone calls.

    Business Response

    Date: 03/06/2025

    Please note, that yes, we received an order from ** ******* and fulfilled it and hipped from our warehouse in **. Unfortunately, this is the message received from the **** regarding his package: 

    Tracking Number:
    **************************
    Copy Add to Informed Delivery
    Latest Update
    The package associated with this tracking number did not have proper postage applied and will not be delivered. You are encouraged to contact the sender/merchant to seek reshipment, refund or other available recourse.

     

    Please note, therefore in a case like this a FULL refund in the amount of $31.86 was issued on 3/6/2025 and customer should receive funds within 3-5 business days depending on his financial institution. Our sincerest apologies to ** ******** Please note, too, that since we have his address as a courtesy, we will ship a courtesy ball to him. We will provide his tracking information once shipped. 

NSI International, Inc. is NOT a BBB Accredited Business.

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