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Business Profile

Wholesale Underwear

Thinx Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Underwear.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 22, 2024 & October 24, 2024 I was charged on two separate occasions on the dates mentioned for $398.64. On my ******** Debit. For some reason only one charge shows on my account but I called *** and they confirmed 2 charges, one on the 22nd is missing from my online banking for some reason. I have records from the emails that I was charged though on that date as proof. Thats how I found out about the extra charges.Its very fishy I was also charged a 3rd time on another date on my credit card, however that was partially refunded due to an out of stock item, then fully refunded.I have no idea how I was charged 3x on all different days. Ive been in an out of the hospitals psych wards 3x in the last 7 months for psychosis. And finally am mentally stable enough to deal with this. Unfortunately my bank cant help due to it being a technicality with the **** requirements of reporting it within 115 days. I reached out to the company, Thinx, prior explaining what had happened. That they said theyd refund me twice on my **** debit but never did! They told me to contact *** after I said that I was going to because this seems like a scam my first time buying off of them!Emails confirm that I was supposed to receive a total of 3 refunds for $398.64. On 10/30/2024 i was supposed to receive it within 5-7 business days and did not. For order number #***********. As for the first order #*********** * didnt even receive a confirmation email regarding a return being issued. On my Thinx account it says I was charged and refunded 3x. This is untrue. Not only am I upset with being charged 3x I was expecting to receive an order prior to investigating my emails. Ive moved twice since placing my orders so I just thought it was at my old place but upon researching it was never sent.************ placed on October 25 was the only one refunded on November 13 (way after 5-7 business days btw) They claimed to refund me 3x but didnt follow through, with 2/3 refunds!

    Customer Answer

    Date: 06/06/2025

    At this time, I have been contacted directly by Thinx Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here] They keep changing their story on what has been refunded where. However it still stands that theres two charges not refunded on my **** debit. I have called my bank to confirm that theres two charges and zero refunds. 

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some bladder protection underwear for my Mom and unfortunately I clicked on the wrong item to be sent to her. Prior, I asked the company if they weren't good for her, can I return them. I was told no issue-keep them or give away. The ones my Mom loved are not made any longer so I spent hours searching for something. These seemed ok as I thought they collected at least 8T of liquid. Again, I ordered the wrong one-I had multiple screens open. Mom got them and said that they wouldn't work as they didn't collect much liquid according to the insert. I told her, no, I ordered the highest I could find and it was 8T. They were obviously not what I thought I ordered. I brought them home (2 were not opened) and tried to return/exchange. It showed I couldn't and I was confused as to why not, so I contacted the company. Per her email, she said I couldn't because they were "final sale". I informed her that I ordered the wrong item and why couldn't they take back the two if I sent it back on my dime. I never heard back, so I am asking for assistance. I wish I looked at the BBB reviews prior to even going to this company.

    Customer Answer

    Date: 10/11/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Thinx Inc. has been resolved.  They did refund my money.

    (By clicking "OK", your complaint will be closed as Resolved.)

    Sincerely,

    **** *******

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Thinx product at CVS, which ended up irritating my skin tremendously, landing me at a doctors office. I was advised by my doctor to stop using the product. I requested a refund within company mandated timeframe, provided my receipt, and reason for my request. The only follow up I ever got was a list of invasive questions. I answered those I felt comfortable with. After that I have not heard back from the company, despite following up 3 separate times. I would like my refund please, with no further invasive questions.

  • Initial Complaint

    Date:08/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never received package attempts to contact company and site always unavailable

  • Initial Complaint

    Date:02/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested a refund for the underwear I purchased. I was not made aware of the lawsuit that the company had been part of concerning their products. Once I found out that their products are not safe, I requested a refund. However, I have not received a response. My initial order was #*******. I exchanged them for a smaller size when they arrived and have not used any of the products. While my exchange was being processed, someone alerted me to the lawsuit the company was involved in but it was too late to cancel the order.I received the new size but I still cannot get a refund for them. I have left them unopened and unused because of my concerns with the health issue with the products. I would like a full refund of my original purchase. I am willing to send the products back to the company unopened and unused.

  • Initial Complaint

    Date:11/30/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered product from this company without receiving my shipment and I have a serious issue with this. I initially ordered on November 7th for $51.00, our credit card company called suspicion of fraudulent activity the next day on the same amount (an international charge) that I confirmed. I wasnt aware that the company was international based (I even googled to research the company, but they are in NY) We never received the shipment, nor did I receive an email confirmation of purchase. My credit card showed the transaction was already posted on November 7th for $51.00 by *****. I contacted the company without any phone call or email back for a week. There isnt a way to actually speak to a person at the customer service number; youre required to email only. When someone finally did respond via email, they could not find my order and requested more info such as my credit card number, name, email and address. I gave them all but my cc number knowing very well what just happened; a scam. I spoke to two different people via email, ************************* and ************************ B request a screen shot of my cc statement and I only gave her a screen shot of the posted charge of $51.00. The company name on the charge was suspiciously named SPINX instead of THINX, which ***** decided to go off of by stating I had the wrong company. She kept asking for further clarification of the order which I obviously didnt have; I never received their email confirmation of my purchase. They both apologized many times but couldnt help further. Ive been scammed and I am not happy. They knew exactly what the did. My card was charged $51 for a product I never received. I would appreciate that something be done with this issue. A refund is wanted but they have made it clear I wont be receiving one.

    Customer Answer

    Date: 12/25/2022

    Better Business Bureau:

    At this time, I have not been contacted by Thinx Inc. regarding complaint ID ********.

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:11/28/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email from Thinx Teen on Saturday 11/26/22 that stated "Thinx Teens Cyber Sale 50% off". I went to the site, added 3 items to my cart, saw a banner at the top of the screen that said the discount would be applied at checkout. I never received a discount and checked out at the full price. It was a holiday weekend and the company was closed, so I submitted an email and received a response today 11/28/22. The email stated the running sale was only for items listed on the Thinx and Speax sale pages and the Teen line was not included. I responded with a screen shot of the email I received that said "Thinx Teens Cyber Sale 50% off". *********, the email agent, responded by asking for a screen shot (I had already sent it). I sent it AGAIN, and ********* responded "Thanks for the information we will be sure to flag this for a promotion team. Being the Teen line is at a discounted price we are unable to provide any further discounts on them". She then closed out the session (I know this because I quickly received a survey email after". This is extremely deceptive. The email I received CLEARLY said Thinx Teens Cyber Sale 50% off. I have the email to prove it. I am very disappointed in this company and their deceptive marketing, and will not be doing business with them again until this is resolved.

    Customer Answer

    Date: 12/23/2022

    Better Business Bureau:

    At this time, I have not been contacted by Thinx Inc. regarding complaint ID ********.

    Sincerely,

    *****************************

Thinx Inc. is NOT a BBB Accredited Business.

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