Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Windshield cracked &I had them come out to replace it and they did. The recalibration was done separately a few days later by them. 4 months to the day later, I get a crack on the side of the windshield on the way to work. I didnt hear anything hit it &the crack was only a few inches long. I was very upset but thinking it was a small crack it wasnt a big deal. I get to work and get out to look at it &realize at the edge of the windshield are giant shards of glass missing &it was crumbling. The larger missing shards were located on the inside of the windshield &you could tell there was no adhesive there. The company says they have a warranty but they technically only have one on the installation because it mainly covers leaks. They said it was from a rock but in order for a rock to have caused all the damage it would need to be big enough to scratch car with the way the crack was and how the bigger shards were inside. So they could put on used, damaged glass &when it cracks a month later, they do nothing about it because they dont cover the actual glass. Except it was clear there was a leak since adhesive was missing which led to the damage. They said they would not cover it &only looked at a single poor picture I sent. They never planned to examine it. I said they had to replace with OEM glass then since I didnt trust their aftermarket glass bc it could be such poor quality &have slight damage to it that makes cracks very likely not know my ins deductible was per claim. But needed to be fixed regardless. He said would take few days to get the glass from ****** so scheduled appt 9-1 on 6/30 and would not charge extra for OEM. I was waiting for someone to come examine damage to see if would be covered by warranty but no one came even though there was a **************** wrong with the glass. On 6/30 they say still waiting for ins,acted like didnt have appt, said could come next day but no one comes to examine. Couldnt wait due to leak, used diff company.

  Business Response

  Date: 07/02/2025

  Subject: Response to Warranty Claim 2020 ****** Sentra (VIN ending in ***********
  
  Dear ****** *****,
  
  Thank you for reaching out regarding the recent issues with your windshield.
  
  On February 20, 2025, your windshield replacement appointment was completed for your 2020 ****** Sentra (VIN ending in **********). At the time of booking, and again in the confirmation and receipt emails provided, our warranty terms were outlinedincluding important exclusions. Specifically, our warranty does not extend to cover future glass damage, such as new cracks or chips. While we stand behind the quality of our installation, we cannot guarantee that the glass itself will not break again over time, as glass always remains susceptible to impact.
  
  The glass installed in your vehicle was brand new and sourced through our certified suppliers. As part of our installation protocol, technicians are required to take clear before-and-after photographs of the work completed. In your case, the attached images confirm that the glass was undamaged and properly installed at the time of service. Additionally, the photos you provided show a visible dent on the vehicles frame near the crack, which strongly suggests an external impact as the likely cause of the damage.
  
  While leaks are covered under our warranty, the presence of new impact damage voids any potential warranty coverage, as the glass must now be replaced regardless. Our warranty does not extend to glass that has already been compromised.
  
  With respect to the warranty review, our team denied the claim based on the available evidence. As a result, you opted to place a new order through your insurance and requested OEM glass. OEM replacements follow a different process from standard aftermarket glass and require specific approval from your insurance carrier. We initiated the process to obtain that approval, but were informed by you that the claim should be canceled due to concerns about potential impacts to your insurance premiums.
  
  Please note that WindshieldHUB does not have access to individual policy details and cannot determine or predict how insurance claims may affect your premiums. That information can only be confirmed by your insurance provider.
  
  We understand the frustration that comes with needing another replacement so soon, and we sincerely regret the inconvenience this has caused. However, as stated in our policy, we do not issue refunds or free replacements for new damage occurring after the original service.
  
  We appreciate your understanding and thank you again for choosing WindshieldHUB.
  
  Sincerely,
  
  WindshieldHUB

  Customer Answer

  Date: 07/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   As you said over the phone, all conversations are recorded. Go back and listen to it. On Thursday when I spoke to someone, I said I dont want the cheap damaged glass if you dont have a warranty on the glass at all and only installation, I want *** glass. He said he would not charge me extra for it since I just paid to replace it 4 months earlier. Listen to the conversation. I was told it takes a few days to get it from ****** so it was therefore scheduled for the following Monday. He asked for my time preference and I said 9-1. So the appt was set. He said any issues or changes, I would be contacted immediately. Monday comes around and nobody ever came to examine my damage to even determine if it would be covered by the warranty, and I asked if whoever was coming to do the replacement would examine and I was told you didnt get the *** glass and even if I get the crappy glass that only lasts 4 months, the earliest you could come was MAYBE the next day. I said no I need it right away. My appt was for Monday 9-1 and I expected someone to show up for that appt. I was told I misunderstood. And again, go back and listen to the conversation you recorded. I didnt misunderstand. Also there is no dent on my cars frame whatsoever, which you would have seen had you actually come to examine it the way youre supposed to do when youre handling a situation that potentially involves a warranty but clearly you have never upheld a warranty and never intended to since now your only leaks are covered warranty you decided doesnt apply if the poor installation and lack of adhesive led to the glass damage. I cant even attach pictures of the lack of dent so here is a link.

   

   

  **************************************************************;

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *****
  
  
  
  
   
  

  Business Response

  Date: 07/09/2025

  Call recordings confirm that the agent informed the customer that *** glass may take a few days to a week to arrive. Unfortunately, there is no way to guarantee a time frame for approval of ************* claims as it varies based on the vehicle, the insurance, and the policy. The agent stated we would aim to schedule installation for Monday or Tuesday, but emphasized the importance of contacting the insurance provider immediately so *** approval could be requested and that *** approval can take longer, as well as ordering from the Dealership adding time. 
  
  *** glass is the original equipment on vehicles and is often what becomes damagedwhether cracked, chipped, scratched, or brokenrequiring replacement. The nature of *** glass being originally on all vehicles when manufactured, then later being damage and requiring a replacement, reinforces that *** glass is no stronger or thicker than aftermarket glass. There is no preventing rock chips or damage to glass regardless of glass source or installation. Aftermarket glass is the insurance's first choice in replacement. The agent informed the customer that if *** glass was approved by insurance, the customer would only be responsible for their deductible and would not incur any additional charges from WindshieldHUB.
  
  The customer mentioned they had a $500 deductible but believed it had already been paid under a previous claim. During a three-way call with the insurance provider, the customer reported that a rock had hit the new glass. Rock chips are expressly excluded from warranty coverage. ************* provider confirmed this incident would be treated as "new damage." ************* representative also clarified that deductibles must be paid for each claim. After being informed this, the customer inquired to their insurance if poor installation would change their deductible responsibility. They were informed it would not.
  
  ************* provider confirmed that the current approval was only for aftermarket glass and that an additional approval would be needed for ***. The WindshieldHUB agent again reassured the customer that there is no added cost for *** glass beyond the deductible, if approved by insurance.
  
  WindshieldHUB submitted the *** request to the customer's insurance on Thursday, June 26. No response was received by Friday, June 27. ************* provider was closed for the weekend (June 2829). On Monday, June 30 at 8:39 AM, WindshieldHUB contacted the customer to inform them that *** approval was still pending, but aftermarket glass was available for same-day installation.
  
  Warranty and Technician Policy
  WindshieldHUBs warranty does not cover any form of glass damage, including cracks, chips, or breakage, regardless of cause. Because damage is not covered under warranty, a technician is not sent to inspect damaged glass. This policy is in place to save customers the inconvenience of waiting for a service visit that would result in the same conclusion. Warranty terms are located on the booking confirmation email before service and the receipt email after service. 
  
  After being informed that the rock chip would not be covered, the customer mentioned a possible leak due to lack of adhesive. While leaks ARE covered under warranty, once new damage occurssuch as a rock chipit voids warranty coverage related to leaks, as the structural integrity of the glass has been compromised by external damage.
  
  Final Response:
  WindshieldHUB was in process of getting approval from Insurance for ***, delayed by the Insurance. WindshieldHUB informed the customer as soon as appropriate, once insurance could be contacted on Monday, after receiving no response. WindshieldHUB properly set expectation on the time expected for *** glass. WindshieldHUB offered the approved aftermarket for re-installation in order to meet customers schedule. ********************** was willing and able to replace the glass through customer's insurance with an *** glass, at customers request. ********************** has no involvement in customer's deductible responsibility, rates, or relationship with insurance. *** Order was canceled by the customer on Monday June 30th at ******* due to concerns about rising insurance rates. Customer stated they selected a different company and was having it replaced elsewhere, further voiding any warranty coverage for installations done by WindshieldHUB. 
  

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made an appointment to get a broken side window replaced. Realized later I was not going to be home. Went online and tried to cancel the appt. I got a message that my account could not be found. Spent probably 45 minutes trying to contact someone. I chatted with someone called ******** and told her the story. She said I had to do every thing online, she couldnt help me. I finally gave up. When the tech called me to fix my window I told him I wasnt home and was not able to cancel online. I was charged $75.00. This seems obvious to me that its a scam. I want my $75 back!!!

  Business Response

  Date: 04/15/2025

  Customer called and placed order over the phone on April 5th, 2025 for April 7th, 2025. A confirmation email was sent to ******************* at the time of booking. A text message with company's phone number, stating "Order #****** has been successfully scheduled! If you have any questions, reply here, or call our ************* at **************, office hours are 7AM-9PM" was sent to customers phone number ********* immediately after booking. WindshieldHUB cancellation policy can be found on the confirmation email received by customer at ******************* and on ********************** website at ******************************************************. Cancellation policy is as follows: Cancelling within 30 minutes of booking is free, but cancelling within 12 hours of your appointment start time will incur 75$ fee. No messages or calls were received from this customer in the allotted time. Customer mentions "Account not recognized" but this is not a function of any WindshieldHUB websites or system. After a text from the technician was sent to ********** the customer responded to cancel. The cancellation request occurred after the technician was already en route. Cancellation fees ensure the technicians are compensated for their time and efforts. Multiple attempts by phone were made to reschedule the order to avoid a fee. Per policy, the card on file was charged $75.00 which can be used as a credit towards a replacement should the customer decide to reschedule the replacement.
  

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/7/2025, I found Windshield Hub online to replace my cracked windshield. I scheduled for that day at 3:00pm. Due to the fact that my vehicle wasn't going to be returned in time, I cancelled the appointment in hopes of setting another appointment. When I spoke to the main office located in ********, that was the first time I was aware of a cancellation fee of $75.00. I went back to the cite and found no mention of this before you provide payment information. So I had decided to continue the service but found out from insurance company that more repairs were needed than a simple replacement of windshield which included a cowl and paint job. So my repairs qualified for collision repair according to agent visit on 3/13/25. I got an email 3/14/25 that I was charged $75.00 for a cancellation fee when I did inform them on 3/10/25 regarding the cowl but didn't get a response. That's when I contacted my insurance company. The company did respond on 3/12/25 for photo to see if they can verify the repair. My agent came by 3/12/25. Was going to let them know of the repair change when I got notification that I was charged. This seems to be an unfair business practice when they were notified before the scheduled appointment.

  Business Response

  Date: 04/04/2025

  This order was placed on March 7th at 9:11AM CST online by the customer (it was not placed over the phone with an agent). The cancellation policy located at the bottom of the confirmation email was sent to ********************** at the time of booking, 9:11 AM CST. The cancellation policy is also located on the website at ******************************************************. The appointment was scheduled for 12-3pm on March 7th. The Cancellation policy states that canceling or rescheduling within 12 hours of your appointment start time will incur a $75.00 cancellation fee. The cancellation policy also states for same-day orders there is a 30 minute ***** period for orders placed for the same day, meaning you have ********************************************************** reschedule without a fee. The customer called to cancel/reschedule their order at 10:39AM CST, which is outside of the 30 minute ***** period and within 12 hours of their 12-3pm appointment. This fee was shared with the customer over the phone at the time of cancellation. This customer elected to reschedule their appointment. This customer failed to update their schedule day and time preference after multiple phone calls and emails. Due to failure to respond or reschedule their appointment and their cancellation, the order was cancelled. The customer replied to the confirmation email, which states the cancellation fee, from ********************** stating they would dispute the charge. Our cancellation policy includes the fee being used as a $75.00 credit towards their replacement if the customer reschedules their appointment for the same vehicle. I have included a copy of the confirmation email and the customers reply to the confirmation email which includes the cancellation policy and confirms their reception of the confirmation email. 

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the evening of 11/24/24, the rear drivers side window of my vehicle was smashed. I contacted Windshield Hub for a replacement, and a repair technician arrived on 11/26/24, to perform the service. While completing the repair, the technician caused damage to my vehicle by leaving visible scratches and ****** on the passenger side door after leaning his tools against it. This was not addressed at the time, despite my concerns.According to the companys website, they claim to provide a complete service, including replacing the window and thoroughly cleaning all broken glass. However, during the repair, the technician informed me that your motor is now broken and offered to repair it for an additional fee, payable directly to him in cash. I refused this offer and insisted that all services be handled through Windshield Hub as per the agreement.Although I felt uneasy about the situation, I allowed the technician to finish the job because I needed the window fixed before my holiday travel. Upon returning home, I discovered several issues:Glass Debris: The interior of my vehicle still had glass shards, and when I opened and closed the door, I heard glass falling inside.Improper Window Installation: Upon inspection, I noticed pieces of cardboard were wedged into the window installation. Additionally, while driving, the newly installed window began to slide down.Damage to the Motor and Door Components: After taking my car to a local dealership for inspection, I was informed that the repair had caused severe damage to my vehicle, including:The door was full of glass debris.The window motor had been destroyed, with the wire wrapped around it.The door panel carrier was also destroyed.The dealership advised that replacing the motor and door panel carrier would cost approximately $290 ($200 for the door panel carrier and $90 for the motor), with an additional 2.5 hours of labor at their standard rate.

  Business Response

  Date: 01/30/2025

  Dear ***** *****,
  
  Thank you for reaching out to WindshieldHUB regarding your warranty claim. We appreciate the opportunity to review your case, and we apologize for any frustration this situation may have caused.
  After thoroughly reviewing your claim, including the images, your detailed submission, and the technician's feedback, weve reached the following conclusions:A door glass installation was completed on your ********************************************* November 2024. You indicated that the damage was caused by a break-in. Your next communication on January 28th, 2025, mentioned that glass had been left inside the door, the window no longer rolls up or down, and there was additional damage to the regulator and motor. Wed like to clarify the nature of door glass installation and provide additional insight on the issue.
  When window glass is rolled up and secured, and then forcefully impacted (such as during a break-in), the force can cause the glass to bend before shattering. This impact can also damage the clips that hold the glass in place, as well as the regulator and motor, which are connected within the door frame. A glass replacement addresses only the glass itself, not these underlying components. The technician informed you that the regulator and motor were damaged due to the break-in, and suggested that these issues be repaired separately, as WindshieldHUB does not provide regulator/motor repair services as part of our standard offerings.We also acknowledge your concerns about the technicians offer for additional services outside of WindshieldHUBs standard offerings. WindshieldHUB allows technicians to offer repair services for components we do not handle, such as motors and regulators, directly to customers. However, please note that these services are separate from WindshieldHUBs warranty coverage and are not conducted under our companys policies. We regret that this caused any confusion during your service experience.An inoperable regulator or motor can prevent the window from functioning properly, including causing the glass to appear off-track or fail to roll up completely. These components are beyond the scope of a glass replacement and require a mechanics assessment for repair. Additionally, when glass is shattered, small fragments may fall inside the door panel, sometimes lodging into the regulator or motor. While we understand this can be frustrating, modern tools are not yet capable of fully vacuuming these fragments from the tight spaces within the door. Over time, some of these small shards may fall out through the doors natural drainage holes. Unfortunately, this is unavoidable with current technology.Regarding your concern about scratches on the door, we understand that this situation is frustrating. Our technicians are required to submit detailed photos of the installation once the service is complete. These images undergo a thorough review to ensure that no damage occurred during the installation process. Based on our review, the after-installation photos do not show any evidence of damage. However, its important to note that since this issue was brought to our attention two months later, it falls outside the timeframe allowed for other damage warranty claims. As per our policy, we are unable to address any damage claims or repairs reported after this period. You can find the full warranty terms in the *** receipt sent to your email after service, as well as the confirmation email you received prior to the service. These documents outline our warranty period and the conditions for claims.Unfortunately, based on our warranty terms, we are unable to reimburse for damages resulting from a break-in or for repairs performed by third-party shops. Our warranty is limited to the original glass installation and does not cover damages to the regulator, motor, or other components that may have been affected by external impacts. We understand that this may not be the outcome you were hoping for, and we regret any inconvenience this has caused.

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got my windshield replaced by this company 12/15/23 and now less than 3 months later 03/07/24 my windshield is cracking and they denied me warranty. They stated it appears that the pressure and impact applied by the wipers are the cause for the crack in question, so unfortunately we must inform that our warranty does not cover this damage to the glass but my agreement is that if thats the case they should be able to honor the warranty and replace my windshield because their employee replaced my windshield and reinstalled my windshield wipers, so if the wipers are the cause then the job was done poorly.

  Customer Answer

  Date: 04/04/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by WindshieldHUB regarding complaint ID ********.
  
  Sincerely,
  
  ***** ******
  

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company faultily installed my windshield. Then when I tried to get them to replace it, they made scheduling nearly impossible. When I persisted, they finally sent someone out and they tried to claim it was due to a rock even though it is clearly a lie (see pics) . DO NOT USE THIS COMPANY. THEY WILL NOT ACTUALLY WARRANTEE THEIR WORK!!!!

  Customer Answer

  Date: 05/03/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by WindshieldHUB regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  Date:03/06/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 3, 2023, my wife and I employed the services of ************** to replace the windshield of our new 2022 Honda CR-V EXL. We paid ************** $414.25 for the replacement. ************** sent out a mechanic who did a **** poor job in replacing the windshield. The mechanic carelessly not only left his tools on the roof of the car, causing damage to the roof that was not there before (see previous statement that this is a new car which lease agreement began in November of 2022), but this person also disrespectfully disregarded my wife while I was away at work. My wife and I would then file a complaint with ************** as we would have liked to be reimbursed due to the damage done to the car. ************** said that they would investigate this issue, yet it has been over a month since we have sent photographic evidence of the damages to the hood during the windshield installation. The mechanic in question is still on the stance that he was not at fault. We demand a refund and contact by the business. As for **************, not only do we want the refund, but in order for other customers not to experience this mechanic, we would want them to cease any more business with that shop.

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2022 ****** Rav4 car windshield was broken. I reached out to WindshieldHub and explained that my car had rain sensors and was concerned that if they replaced the windshield, the sensor wouldn't work. They reassured me via text, phone and email that it wouldn't be an issue.When I finally had my windshield replaced by them (06/08/2022 - $718.71) the worker doing the job again reassured me that the rain sensor wouldn't be an issue.I didn't drive my car for a long period of time after and even then, didn't note that the sensor wasn't working because I wasn't driving in rain. I then noticed that I was missing a piece of the windshield frame (whether it was put back incorrectly, or not at all - that piece has cost me $32.13 to replace). I waited until I went to my ****** Dealer to have them check the windshield and they notified me that the windshield replacement process required a sticker which wasn't placed on the windshield, thus making the rain sensor unusable. They also informed me that there is no way that piece missing from the frame would've just fallen out unless it wasn't installed properly.I've attempted to contact ************************ repeatedly by email and online and there has been no response. I feel like they are misleading their customers by reassuring them that their replacements will work, when clearly they don't.I'm requesting a refund from WindshieldHub, along with the cost of the replacement part. I believe they are probably not even licensed to do work in the city and I'm annoyed that I got swindled by this company and even tipped their worker $100. Please look into this company and their business practices. And please also advise me if they are licensed, and of any other agencies or organizations that I can contact to warn people of their misleading business practices.Windshield: $718.71 Replacement Part: $32.13 Total: $745.84 Thank you in advance for your assistance,************************

  Customer Answer

  Date: 02/25/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by WindshieldHUB regarding complaint ID ********.
  
  Sincerely,
  
  ************************
  

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************ sent a tech to put in my windshield. The tech tried to upsale me on a special package that I would need to pay him personally with cash.I declined and told him I just want the service I paid for thank you. His response: next time you pay me. Then proceeded to put my car back together neglecting to hook up my windshield washer hoses. 2 months later and numerous calls/ texts from me to ************** and Ive yet to have this issue corrected. I would like a full refund as the service was incorrectly performed and so I may pay someone locally to complete the job correctly. My car worked before this service now in the event of bad weather I cant clean my windshield. I have attached my receipt and this matter is still unresolved. I would prefer to seek repair elsewhere of my choosing as their tech are already shown dishonestly.