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Business Profile

New Car Dealers

Heritage Chevrolet Buick GMC, Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Heritage Chevrolet Buick GMC, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Heritage Chevrolet Buick GMC, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I put $100 down on ***** ****** ** in late 2022. The *** site said the deposit was fully refundable. I cancel the reservation 8/23/23. *** website said allow 5-10 business days to receive your refund, noting if I had questions to call *********. I waited a few weeks and called ********* to find out what was up. The manager saw my reservation/cancelation and said he had to find out how the process worked. Several calls and months later I was still waiting, always assuing me he'd resolve and call me, but never doing so. After months of run around I called *** concierge. After many phone calls, I was told the dealer said they mailed the check Tuesday 12/26/23. Today 1/5/24, i still don't have my check.

      Business Response

      Date: 01/05/2024

      Mr. *****,I have verified that a check was cut on 12/26/23 (chk# *****) for your $100 refund.  We sincerely apologize for the fact that it hasn't been received yet.  Per your conversation with Jordan today, we will have a check ready for you to pick up on Monday if it doesn't show up by then.  If you have any questions in the meantime, please feel free to reach out. Best regards, ***** *****

    Heritage Chevrolet Buick GMC, Inc. is BBB Accredited.

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