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Business Profile

Boat Builders

Mokai Manufacturing. Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boat Builders.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 6, 2024, I submitted a deposit for the amount of ******* to place an order for a Mokai Kayak. I spoke with an employee **** ****** who took my order. I was advised that the lead time for the order was six weeks. This same information is stated on the website. After months of calling to get an order status and a completion date I was finally contacted on November 7, 2024, requesting my final payment before the kayak would be shipped. This was six months after the initial deposit. I made the final payment of ******* and received a conformation from **** ****** that the funds had been accepted. In the email from **** ****** at Mokai he stated the kayak would be shipped in a week and a half after payment was received. It is now January 16, 2025, and I have not had any update to the delivery or the status. I sent an email today asking for a shipping date and reason for the continuous delay. I would like for Mokai to ship the kayak and remove from their website the claim that new kayaks have a 6 week lead time. It has taken almost 9 months.

  • Initial Complaint

    Date:11/08/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/27/2024 I mailed chk 1201, for $2,000 to Mokai. It processed and cashed into Mokai bank acct on 9/3/2024 Sept 9th, emailed inquiry on production and delivery *********** REPLY Oct 13th, emailed for status of order NO REPLY Oct 19th - 6 wks lead time ********** REPLY given by company.Oct 21st - inquired about status NO REPLY Oct 25/26 - 7 weeks, sent email asking for order info NO REPLY *** Advised Mokai to immediately cancel my order and process a refund check.Oct 27th - emailed Mokai to cancel my order and send a chk "Refund" of $2,000 by NLT Nov 11th.Oct 27th - Mokai responded. Claiming order would be ready next week. Nov 1st, emailed Mokai , requesting a mail date , for my refund check, to be sent....NO REPLY Nov 5, emailed Mokai again, asking for a mail date of my refund chk..NO REPLY Today, Nov 8th, NO REPLY and NO REFUND check for $2,000.

    Customer Answer

    Date: 12/03/2024

    Better Business Bureau:

    At this time, I have not been contacted by Mokai Manufacturing. Inc. regarding complaint ID ********.

    Sincerely,

    **** ********

    Customer Answer

    Date: 12/30/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Resolved.- company sent a refund *** , recvd Dec 30th

     


    Sincerely,

    **** ********



     


  • Initial Complaint

    Date:10/30/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid a $1,000 dollar deposit on September 1 2023. I was emailed on September 14th saying my kayak was in final assembly over the next two weeks and to make the final payment of $5,045. I mailed the check on September 14th and I still dont have my kayak. I have emailed ********************* the owner two times asking when to expect it to ship. He has yet to respond to my email. I noticed on their website today that they are now offering a discount of over $600 dollars for ordering from them. Why do new customers get a discount when Ive been paid up for over a month and half. I deserve a refund for the difference l.

    Business Response

    Date: 11/10/2023

    On November 8, 2023  check number 407 for $550.00 was issued to ********************* and mailed **** on the same day. Speaking with ********************* on the 8th these actions satisfied his complaint. ***** originally ordered a boat under a certain discount program. On a later date we had a new discount program designed to bring in new orders that would ship after the first of the year. ***** wanted the new discounted price and we shipped on November 2nd.  *********************
     
    *********************
    Mokai Manufacturing Inc
    ** *************** ********* ** ***** ************ ********************************* ************* 

    Customer Answer

    Date: 11/10/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************



     

Mokai Manufacturing. Inc. is NOT a BBB Accredited Business.

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