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Business Profile

Auto Repairs

Bundy's Garage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I drove my van into the shop. He diagnosed the issue. Removed and broke the bad part I told me I needed a  new one. Bundy said the price would be approx $1275.00. Since the vehicle wasn't drivable I drove it until I saved  up the money. When I had the money I took my van back for repair on Jan 10th the price went up to $1450. He put the new part in & was unable to bleed the brakes. I had to wait another week for another part. He put the second part in. He still could not bleed the brakes. Jan 30th he said the master cylinder was bad & replaced it. Jan 31 after replacing the part twice and the master cylinder, he was fed up and told me that he could not fixit & if I had another mechanic - to feel free to take it to them. He charged me $900. I paid to have it towed to another shop. They fixed it within 3 hours. I requested a refund from Bundy - he refused. texts to prove conversations.

    Business Response

    Date: 03/11/2025

    We installed a used abs unit in his van even though we advised him not to since the only parts we could get was used. After installing the first unit we got a second used unit from the same used parts company and installed that but it still would work (no communication). We tested the master cylinder and it failed the test so we replaced it but still could not get a good brake pedal. He was able to have another shop fix the problem. He said they replaced our parts with there parts. I agreed to refund his money when he returned my parts that I purchased. He returned the master cylinder and we refunded him that cost. We agreed to refund him for the abs units when he returned them but he did not, still waiting for the parts back. The supplier I purchased the abs units from has a limited time for returns.

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