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Business Profile

Circuit Breakers

Simply Breakers

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/30/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My second order with this internet-company, I ordered 'electric circuit breakers' for my home, having first clarified with the 'support' that the "Q-style-breakers" would fit my electric-panel, knowing that i cannot physically view the circuit-breaker from an online store. The second order included some "Q-style-breakers" that do NOT fit my electric-panel, and asked for a full refund. They refused, even though they had misled me into believing this would fit. They would charge a %20 restocking fee and i would have to pay for shipping. This is unacceptable to me, and leads to this complaint. See below for my correspondence with SimplyBreakers Hello I received order ******-S today, and inspected these breakers. I notice that with the 6 'QT' style ******* tamdem-20-Amp-breakers (*****) do not 'push in' to the new ******* 100-Amp panel (******************-) that i have. there is a metal-restriction plate (see attached left-hand-images in "*******-tandem-problem-BACK.jpeg") compared with the non-tandem-stle (Q115 shown) see attached right-hand-images I had gotten confirmation from SimplyBreakers last month in an Email inquiring about the fit-ness of these breakers, and SimplyBreakers support indicated that the ""Q" style breakers would fit. (see below) Is there a way to remove this restriction-plate on the Q2020 tandem breakers? Please advise ******* *****  Email response from SimplyBreakers on June-24-2024 ------------------------------------------------------------------------------------------------------------------------ HI Ken, The ******* catalog identifies the same breakers for PN/SN panels as for EQ panels (SEQ/EQL). Q120 should be acceptable and the breaker type "QP" should be written on the panel label where it identifies which breaker types to mount on branch circuits. We don't have any SN panels that I can check personally. ... Michael

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