We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pizza

Jaco's Pizzeria

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reached out to this business SEVERAL TIMES. Every single time I get told I’m going to receive a call back shortly.

    I’ve asked to a resolution and no one is giving me one. The night of the messed up order I asked for a resolution including bringing the food back that night at that time when we got home and realized the order was messed up. I got told then by a male to call back around 11 the next day and ask for Robin and Rob. He said he wasn’t a manager and there wasn’t one for the night so he couldn’t do anything for me.

    Called the next day a little after noon. Got told I would receive a call back after the lady got in contact with the owner. Never got a call back so touched base that evening. Got told the owner had a doctors appt and she was awaiting the owner to call her back. Nothing the remainder of the night. Tried the next day. Twice. Got the run around again. 3 days in a row I got a run around that I would receive a call back with a resolution.

    When I called and placed the order originally I got like to about the price. Didn’t find out until pick up. Food wasn’t that hot. Wings that were suppose to be honey BBQ had a very strong amount of hot sauce on them. They were for a party of little kids. They were so hot my daughter ended up throwing up in some of the food because she choked and it made her sick. Cheese on pizza wasn’t hot at all as well as over cooked. Over all the food was literally a 1/10. There was as a guy who walked out the kitchen who didn’t appear to work there and didn’t get any one out of the kitchen when I went to pick up the food so I stood there for 5 minutes. That raises a very huge concern for that food I took home that night from the beginning. If he did work there then he should have told someone I was out there but instead he sat down and started drinking. The lady that was working proceeded with attitude and mouth when I brought it all to her attention. Price also chanted again as she was using my form of payment.

    Business Response

    Date: 05/02/2023

    BBB spoke to Michelle, manager, at business and the following was relayed:The customer was originally unhappy that the prices were different from the menu. We are currently in the process of getting new menus with updated prices, but the menus we have state that prices are subject to change without notice. The customer yelled at our employees before leaving. Approximately 2 hours later the customer called back stating she got hot wings and not honey-garlic. Our policy is that there are no refunds unless the food is brought back. The customer did not bring back any food nor offer to.

Jaco's Pizzeria is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.