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Business Profile

Tailor

Tailoring by Kim

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Several months ago I took two blouses to "Tailoring by Kim" for alterations. So far she has not returned them and I don't know if she even did the work. The first time I went in to pick them up, she told me she had taken them home. The second time she said she had given them to someone else to do the alterations. The next two times I went to her shop the door was locked and the closed sign was in the window during her alleged working hours. I checked with *** where I purchased the blouses and they are no longer in stock, so replacing them is not an option. Also, about four years ago I took some fabric and two patterns to Kim to have her make me a blouse. The fabric is irreplaceable and it seems that she took that home also and lost the material and the patterns. It was a fabric I really loved and cannot be replaced. The blouses, as ear as I can extimate were between $15 and $20. I don't remember the cost of the patterns I gave her to make the blouse and I have no price extimate on the fabric. At this point, I'd just like to have the blouses returned--altered or not and as for the material and patterns, I guess that's my loss.

    Business Response

    Date: 12/14/2023

    BBB spoke to the business and the following was relayed: A refund has been issued.  

  • Initial Complaint

    Date:01/21/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped 11 pieces of clothing off to be tailored two months ago. I received a ticket listing the items that were left there. The owner said it would be about 2 weeks before they were finished. I went in 2 weeks later and she said they were not finished and she would call me when they were done, about 2 weeks. She called me on 1/2/23 and said I could pick them up the next day. She called the next day and said that she had to go to the doctor and asked if I could come on 1/4/23. I went on that day and the closed sign was up and she wasn't there. I went again on 1/5/23 and again she wasn't there (even tho her business hours are listed as 9am-6pm). Since then I have had no communication with her! I have tried all different times during the day, nobody answers the phone. I have went there several times and the closed sign is always up. A couple of times the closed sign was up but the lights were on so I knocked on the door but she will not answer. I have submitted 2 online "contact us" forms, no responses. She has HUNDREDS of dollars worth of my clothes that I cannot get back from her! I am at a loss as to what else I can do. I just want my clothes returned to me! I read the reviews about her business and allll of them are about these same problems. I have used this business in the past with no issues so I don't know why she will not communicate with me or return my clothes. I am very understanding and I know that things get busy and life happens, but just call me and give me my clothes back and I'll take them somewhere else! If you can help me in any way it would greatly appreciated!!

    Business Response

    Date: 01/31/2023

    BBB spoke to the business.  She claims she spoke to the customer and explained the circumstances and everything will be fine.  

    Business Response

    Date: 02/07/2023

    BBB spoke to Kim at business and the following was relayed: The customers items will be available to be picked up on Thursday.

    Customer Answer

    Date: 02/23/2023

    Better Business Bureau:  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I picked up my clothes. Some were still not finished and a few were not done correctly, but I will take them somewhere else and never use this business again!  Regards,  ******* ******* 

Tailoring by Kim is NOT a BBB Accredited Business.

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