Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was having problems with my homeowner insurance company and who offered a little settlement. So I hired Worldclaims to help me. They assign my case to some who did absolutely nothing for me and delayed my claim by months. I did all the paperwork work. Hired all the people myself. Typed everything. They showed up 3 times in 10 months. I am yet to receive one piece of paper work or correspondence fro
  Them except the invoice they keep sending me. They are claiming money on settlement I received before I hired them. The own said he’ll take care of the fee. Nobody haven’t even informed me that my claim is formally closed. I know I owe for what little time they put in. But not the full fee. I want them to show what they did for me and the communication with my insurance adjuster. I want them to show where they hired someone for me and the timely and correspondence they sent to me. I want the fee adjusted. They have done anything for me. Even showed up late. It’s disgusting what they did to me and my children and now they want to get paid. They even fired the guy who was assigned to my case. HELP me. I’m a 100% disabled veteran with 6 kids and they bullied me.

  Business Response

  Date: 04/12/2024

  We acknowledge receipt of the attached. While we can appreciate the frustration the claims process can be on anyone the facts presented are not accurate. The client hired us because of the lack of an equitable settlement by her carrier. The delays in part of her claim were due to the mitigation completion. Our role in the claims process is not to hire anyone on the Insureds behalf. We are there to assist with the presentation, adjustment and negotiation of the insurance claim. Based on our written estimate of damages along with our negotiated adjustment of the claim, we were able to successfully increase the client's settlement from $18,208.68 to $188,225.58 on her building coverage. The client's claim is not closed which is why she has not received an official closing letter. In contrary, we have sent her letters via **** and email 10/3/23, 1/12/24, 2/7/24, and 3/4/24 that state her claim remain opens, reminding her of the statute of limitations to finalize her claim along with requesting documentation if she had any to finalize the claim. She has holdback on her building remaining. Our contract for services was signed at 8% and was based on the total proceeds of the claim. She has received $188,225.58 to date which would equate to her owing $15,058.04. We have only been paid $2963.80 to date and billed in total $8065.91. We are happy to further discuss this claim with the client to come to an understanding. Since this letter I reached out to her, spoke with her and told her I would compile a timeline of her claim for her review. I have since completed that task with our team and have reached out to her two times via email to set up a call to review which I have yet to hear back from her. 

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is very unreliable. They do not keep in contact and have many excuses. On December 10, 2022 I had a fire in-between the wall in my basement. They came out real fast to file with me, but then it became increasingly apparent that they had more excuses for this and that. Today is 6/2/23 and I have received no money from my claim. I did have ******* *********** *******s clean and paint. I ended up firing that company because I was dissatisfied with the painters work. As of todays date the basement is still is not fixed and I have not received any money for the replacement of my belongings. It has been 6 months.

  Business Response

  Date: 06/22/2023

  We are at the mercy of the insurance company ultimately to make final decisions on the claim and claim payment release. We have been in contact with the carrier who has indicated a payment has been made on 06/08. The contractor was ultimately hired by the client. **** has attempted to liaise between the client and the contractor. **** met and discussed reviewed the estimate on may 2nd forwarded claim concerns to contractor. At that point we were told she got a new contractor. As a supervisor, this was the first I have heard of her dissatisfaction with our services. She did recently call (after this BBB complaint was received) and I did speak to her and advised her that we have been waiting for the checks that the carrier said were being sent. Her concerns were paying the contractor and I told her that she would owe the contractor for the work they performed and any dissatisfaction with their work would have to be brought up with them directly. If the checks are not received tomorrow 06/23 the insurance adjuster will reissue and drop off at our offices.