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Business Profile

Pest Control Services

Organic Pest Management Solutions
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This Business refuses to remove me from their mailing list incessantly mailing generic Service Agreements w/a Prepaymemt option even though I called multiple times, mailed their own mail back to them with a sincere request to be ommitted from future mailings, even with having spoken to management/ownership. My discontent started after enrolling years back and noticing the company started to train employees lazily, hiring young, inexperienced workers, who were seasonal hires who cared less about the service/product speading through my yard to get to their next call/appointment. I realized this from watching their trucks magically appear, and then, disappear, in record time, on my Ring cam, while away from home. After speaking with Ownership and being promised a remedy they were no shows multiple times hence my request to be removed from their service. It has literally been years since my last payment and multiple efforts on deaf ears that bring me here to resolve the isssue. M I typically walk away from stuff like this, even when I feel taken advantage of, but my hand has been forced. As a former small business owner myself I understand *** poor reviews or service can impact a company but today Im actually here spending the time so this ends. Please remove me from your list!

    Business Response

    Date: 05/08/2025

    **** last service was in 2023.  It is true that we sent a generic mailing one time in the spring as some customers take some time off from services and resume services all the time.  I didnt know you were this upset to receive a piece of mail.  I have removed you from our mailing list.  

    Sincerely,

    ******* 

  • Initial Complaint

    Date:02/06/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a service agreement from this company although I am neither located in ******** nor have had any dealings with them that I can remember. I dont think they are even licensed in the ********************! There is no option to decline this contract and they do not answer the phone!

    Business Response

    Date: 02/06/2024

    Not quite sure why this led to a complaint.  We mailed an offer to **** as we used to perform pest control services at her ************* residence.  We were not aware that she moved to ***********.  Our third party printing company does mail forward with the most current address on file.  On the lower half of the service agreement the service address is clearly stated.  This offer was not for services to be rendered in the ********************.  If no further services are needed at *********, ** address or if the party moved, I will place the account on a do not mail status.  Of any telephone call went unanswered, you would had been transferred to a live answering service.  If needed, I can be reached on my cell at ************.

     

    *************************

    owner

     

    Customer Answer

    Date: 02/06/2024

    Better Business Bureau:

    I do not recall ever having this company service my former address, as I used one located in *************. If we did, perhaps they used a different name back then. However, we moved out in 2021 and this is the first time I received a mailing from them, and never prior to moving away from **. Perhaps the business should adjust their practice to review such mailings before they go out if their mass mailing company is using an old customer list. My current *********** address is listed clearly as the service address. However, I have reviewed the response made by the business in reference to complaint ID ********, and since the business owner called back, this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

  • Initial Complaint

    Date:06/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is a menace! I get several phone calls from them a month, all from different phone numbers. I have told them multiple times I am not interested in their service and to delete me from their call list. Each representative always says they will do so, but it hasnt happened. Its getting to the point I dont want to answer any call from an unfamiliar number!

    Business Response

    Date: 06/01/2023

    I checked the call record and the person that called previously moved out of state and is no longer with the company. Regretfully, this was not communicated. The last attempt to contact was a voicemail. We apologize for any inconvenience and will remove your information.

    Organic Pest Management Solutions 

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