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Business Profile

General Contractor

Capuson General Contracting Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/29/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Capuson was contracted to complete a garage, siding, and soffits back at the end of October 2022. It took months to get the garage up which we understood due to the weather. But on 3/24 they did the siding and said once roof on they’ll be back to finish soffits. After roof went up early may we contacted him to finish his contractual agreement. Collin said he be back around after 5/21. The first Thursday no one showed up and he said the next Thursday. Then again no one showed up and he said he would be back the week after. On Wednesday tried to contact him and Collin failed to reply for over a week and a half. He has since seized communications and said get someone else. Now it will cost an extra 4 to 5 hundred out of pocket to finish the agreed upon work

    Business Response

    Date: 07/28/2023

    BBB spoke to Colin and the following was relayed: I stepped in after 2 other contractors bailed on the job because they could not work with her.  I stepped in to complete the job for her.  I did what she paid for and what I was originally supposed to do.  But then she hired an Amish company to put on a metal roof and now she wants me to come back and I can't go back.  I'm not going back.  She broke the contract when she put on that style roof.  It would cost me more than what we agreed on because I would have to get different supplies.  And my guys won't go back to her house.  I don't want to disparage her name and publish why the other 2 contractors couldn't deal with her and why I'm not going back, even though she blasted me all over Facebook so I should-- but I'm not going back.  Can't go back.  Thanks. 

    Customer Answer

    Date: 07/28/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
    The style of the roof on the garage was never discussed. He never put in the contract the type of roof to put on. After the roof was out on, he was still in contact with us about coming out to finish up. I have all the texts post roof install. Plus someone came out and finished up the soffets and charged 400 to finish. There was nothing more than taking out a few screws to put the soffets up. Colin has not been a professional one bit the way he had handled this matter.  
    Consumer attached copies of contract.  The contract was never broken based on type of roof installed. Not in contract. If needed I can provide this  Regards, 

    ****** ******

Capuson General Contracting Inc. is NOT a BBB Accredited Business.

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