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Business Profile

Veterinarian

Wheatfield Animal Hospital

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2023

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my dog in for a checkup. I was quoted approximately $500 for the X-ray in which I agreed to. They then brought out a bill of about $900. I asked to speak with someone about the price increase since I was feeling frustrated because we had spent approximately $7,000 with this location within a month of that appointment, for a situation that was handled improperly by staff. Instead of bringing someone to speak with me I was told not to worry about the bill, it would be waived and they kept the bill. I apologized and said it’s just a lot with having just spent so much and the staff member seemed very understanding and said oh we know, don’t worry, it’s being covered by our friends and family program. A couple months later I scheduled a new appointment and received a call from the office manager sarah, stating in order to see my dog the prior bill needed to be paid. I said I was confused where the disconnect was because I was told not to worry about it. Sarah then accused me of “giving her staff the run around and refusing to pay.”

    Business Response

    Date: 04/12/2023

    BBB spoke to Sarah at business and the following was relayed: The customer has an outstanding balance that we will pursue legally if not paid.

    Customer Answer

    Date: 04/12/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The wheatfield animal hospital is denying that they indicated they would waive the bill after that was what was stated to me by the receptionist working. If this is still something that they are denying, I’d like the secretary, myself and my daughter who were present, to be questioned under oath. Aside from the blatant disrespect by denying that fact, the charges were over what was quoted, as well as the prior issues with my pets care due to their negligence. Regards, 
    ******* *******
     

Wheatfield Animal Hospital is NOT a BBB Accredited Business.

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