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Business Profile

Wholesale Dairy Products

Chobani, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Dairy Products.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Chobani Flip Almond Coco Loco flavored yogurt. Yesterday afternoon I opened the package and proceeded to eat and found a large piece of thick blue plastic in with the yogurt. I could have swallowed this and had a major medical issue.

    Business Response

    Date: 09/26/2024

    Hello Kevin,  I have reached out to the consumer by phone and left a message for ***** to call me back when it works for them. I will also be sending an email to the email listed. This is showing as a second request however, I never received the first notice.  I will keep you informed as to the resolution. My best, Sandra F**** Sandra F****Consumer Loyalty Operations Manager T ***** *********** ****** *** ***** ******* ** *****This email may contain privileged or confidential information. If you are not the intended recipient of this email, please delete it from your system and advise the sender immediately.

  • Initial Complaint

    Date:11/18/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Why are all my product. Purchases contain substantially less volume than years past, even tho the price is the same or more? An obvious deficiency to the. Consumer. A. Rip off.

    Business Response

    Date: 12/05/2023

    Hello ******,We received an email from the BBB regarding your question as to why our product has decreased but the cost remains the same. Our Chobani cups should have 5.3oz of product in them. The cups are slightly larger to allow fans to add fruit or nuts to the cup with out spillage. Which brings the amount to 3/4ths full. If you have found your cups to be less than 5.3oz we apologize that your cups were not perfect as they should be every time. Please share your address and we would be happy to send along some free product coupons to replace your cups.   My best, Sandra F**** Consumer Loyalty Operations Manager T *************C ***** *********** ***** ******* *** Norwich, NY 13815  chobani.com 

    Customer Answer

    Date: 12/07/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Complaint resolved ! 

    Regards, 

    ****** *******

  • Initial Complaint

    Date:02/15/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 13 cups Yogurt. Yogurt very bitter very stale or maybe fermented. Phone number on container and woman was extremely rude to me. I am in military and shipping out soon I can't have any Yogurt coupons that she wanted to force on me because I am shipping out next week and I will be gone 8 months which was short notice. Please help me get my money back from chubawny I spent $23 on this year vert and I would like my money refunded to me please. Thank you

    Business Response

    Date: 03/03/2023

    Hello, We have tried reaching ***** via the phone and email that has been provided. The number belongs to someone else and she has not yet responded to the email we sent. We looked back in our records and we did not find  any records on  file with ******* name, address, email or phone number.  Please let us know if she reaches out again with updated contact information.  

    Customer Answer

    Date: 03/07/2023

    Better Business Bureau: 

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  

     Contact information is correct my email is correct ***** ********* ********* No one has reached out to me please tell the company to get in touch with me to psorise my refund. Thank you 

    Regards, 

    ***** *****

    Business Response

    Date: 03/08/2023

    Hello, We have reach out to ***** and she did respond on March 3rd via email. At that time we offered her the refund she asked for and she excepted below are the email exchanges. She had asked for 16 but I did increase her refund to 23.00 based on her complaint that she filed with the BBB. Thank you period my last name
    is** * * ** Much appreciated thank you again On Fri, Mar 3, 2023, 12:04 PM Community Loyalty
    Team *****************> wrote: Hi ***** ,Sure thing! We're sorry we couldn't take care of
    this when you first reached out. I have the following information below. Give
    it a look and let me know if it is all correct and I will get that processed
    for you. ***** ********* ********** ** ***** Sandra F**** Consumer Loyalty
    Operations Specialist T *************C ***** *********** ***** ******* *********** ** *****  ***********This email may contain
    privileged or confidential information. If you are not the intended recipient
    of this e-mail, please delete it from your system and advise the sender immediately. Chobani
    accepts no liability for any damage caused by any virus transmitted by this
    email, or for errors or omissions in content------------------- Original Message
    ------------------- From: ***** ***** *****************************Received: Fri Mar 03 2023 10:58:12 GMT-0500 (Eastern Standard Time) *** ************ *******************Subject: [External] Re: Your Chobani InquiryGood morning. I am shipping out soon I am in the
    Coast Guard I will be gone half of the year. Would you mind refunding my $16
    please for the tubs of yogurt I won't be needing any yogurt I got notice I'll
    be shipping out. I think that's the best thing to do at this point I appreciate
    it. Therefore do you have my address through the Better Business Bureau? Please
    let me know if this will suffice. Thank you On Thu, Mar 2, 2023, 5:04 PM Community Loyalty
    Team ****************** wrote:Hello *****,We were notified by the BBB that you had an
    unpleasant experience with a Chobani Product and one of our Customer Service
    Reps. We apologize for that and would like to have a chance to make this up to
    you. We have reached out to you using the contact number
    provided  but the number is for someone else. Please reach out to me
    using my direct line ************ or you can reply to this email.  Hoping to speak to you soon.Best, Sandee Sandra F****Consumer Loyalty
    Operations Specialist T *************C ***** *********** ***** ******* ***
    ******** ** *****   
    ***********This email may contain
    privileged or confidential information. If you are not the intended recipient
    of this e-mail, please delete it from your system and advise the sender immediately. Chobani
    accepts no liability for any damage caused by any virus transmitted by this
    email, or for errors or omissions in content   Best, Sandra F****Consumer Loyalty
    Operations Specialist* *************
    * ***** ********
    *** ***** ******* ***
    ******** ** *****  *********** This email may contain
    privileged or confidential information. If you are not the intended recipient
    of this e-mail, please delete it from your system and advise the sender immediately. Chobani
    accepts no liability for any damage caused by any virus transmitted by this
    email, or for errors or omissions in content 

Chobani, LLC is NOT a BBB Accredited Business.

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