We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Personalizations

Personal Lucky

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personalizations.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order on 7/31/24 for a mommy and me bracelet for my daughters first day of kindergarten and have never received it. The tracking info is lost in the **** system and says the address is incorrect. When I emailed with the company about my missing product they just kept referring to the tracking info, which I already had access to, any that it was coming. When it was over a month late I asked for a refund and they offered me store credit. I declined and they stopped responding. Fraudulent company!

    Customer Answer

    Date: 11/01/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Personal Lucky has been resolved. They finally sent me the product I paid for.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ****** ****

  • Initial Complaint

    Date:08/22/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the mommy and me bracelet set for my sons first day of kindergarten. I placed the order on July 19th to allow ************** time before my sons first day of school August 18th. I had been repeatedly checking the tracking and the last update, 8/1, was that the item was in ***********, **. After two weeks in the same location and with school approaching in a matter of days i contacted the company asking to cancel the order and get a refund. They advised me they couldnt cancel the order and that the item was in my local area. I informed them Im in Colorado so its absolutely not in my local area and the first day of school came and went so the purpose of the bracelets was officially forfeited. I then get an email this morning with their offer to refund me 20% and allow me to keep the item i never even received. I have now disputed this charge with my bank and this has been nothing but a headache.

  • Initial Complaint

    Date:04/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/12/22 I ordered multiple personalized cookie cutters as Christmas gifts for my family. They never arrived. Ive since had 14 e-mails back and forth with either *********************** or *****, attempting to resolve this. I was first told that they would send the products immediately. I accepted this because I would give them as gifts for the following Christmas. Again, they never arrived. I was then told that they would not be able to fill the order, and I would be given a refund of $306.49. After contacting them multiple times, they are no longer returning my emails. I have record of my receipt and every email, if it would be helpful to forward them.

    Customer Answer

    Date: 05/17/2023

    At this time, I have been contacted directly by Personal Lucky regarding complaint ID ********, however my complaint has NOT been resolved because:

    No further communication  

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *******************

    Customer Answer

    Date: 06/09/2023

    Better Business Bureau:

    At this time, I have not been contacted by Personal Lucky regarding complaint ID ********.

    Sincerely,

    *******************

  • Initial Complaint

    Date:01/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on November 9. Several weeks later, I had not received my products. I reached out to the company, they said it would take a little additional time because it was the most popular item. I waited. Nothing. I reached out again, they said that it would ship within 6 days and if that wasn't ok, they would give me a refund. ********************************** shipping information. So I asked for a refund. The response was to tell me that my items were shipping the next day. My items did not ship. Now I want my refund. I have attached screenshots of the communication with the seller.

  • Initial Complaint

    Date:12/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on October 2022 and still have not received the items I purchased. I tried contacting the company several times and keep getting excuses. Today 12/28/2022 they sent me an email about a refund but they are only refunding a portion of the full amount with no explanations of why a portion. I will be on a lookout when my credit card statement arrives.

  • Initial Complaint

    Date:12/23/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 9th I responded to an ad for a custom cookie stamp on Instagram, which I then ordered that day. On November 19th, I received confirmation that the item shipped. I then waited until December 11th - when the item still hadnt arrived - to reach out to the company to ask for a status update. The shipping tracking information had stalled and I was worried it wouldnt arrive at all. Since then, we have exchanged 8 emails. Each time I request an update or refund. Each time the company responds that it will arrive in 1-3 business days and says this is normal and well within the range of **** days it takes to ship an item. It has now been 25 weekdays since they initially stated they shipped the item. I continue to receive the same updates and shipping has stalled. *** requested a refund twice to no avail. Documentation attached.

  • Initial Complaint

    Date:12/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I believe I was ripped off and being strung along. I purchased an item from this company and keep getting "we're working on getting this to you" emails. It was a Christmas item that I ordered November 10th and I still do not have the item. I have requested a refund and have not received it yet or an acknowledgement of my refund request. Here is the product on the company's website. ****************************************************************************************************************** Since ordering, I received two emails (only after I reached out to them) saying "sorry, we're working on it."Again, ordered it 43 days ago and have not receive anything yet. I just want a refund and for others to understand of the timeline of this company.

  • Initial Complaint

    Date:12/16/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on November 3rd, and never received the order. Followed up with the company at the end of November. I was first told they couldn't find my order, than I provided them with proof that they took my payment. Told order would be shipped out within 4-7 days. Followed up with them after 6 days. I was told that they couldn't find my order. Then the next day a received a message saying they had problems with my order and had to remake it. Then I was told they were canceling my order and I would get a refund. Still have not received my credit. I feel the company is a scam.

    Customer Answer

    Date: 01/14/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Personal Lucky has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)

    I did not hear back from the company but I did see that they credited my credit card back yesterday.  It only took them 1.5 to issue credit.
    Sincerely,

    *********************

Personal Lucky is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.