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Business Profile

Plumber

J&J Plumbing and Home Repair, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2022

    Type:Order Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed a contract with Mr Fafard totalling $9000 on June 2, 2022 to purchase a furanace, water heater, water softener and a air conditioning unit. An additional $5000 was to be paid on completion of work. The items were to be delivered on 5 August 22 and start work on 8 August 22, neither occurred. Talked on Sunday 7 August 22, he stated unable to start til 9 August 22 and again he was a no-show, We had several texts and emails with no definite answers, no items ordered or paid for. This person is not trustworthy or dependable to do any jobs, either starting or finishing what he starts. Does not return call as well.
  • Initial Complaint

    Date:08/06/2022

    Type:Order Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired J&J plumbing it replace my furnace and central air conditioning system on Oct 2 2021. He estimate of $6700.00 for the total job. I then gave him a deposit of $4000.00. he said he would get parts and return and do the job and hereturned and installed the furnace on Oct 22 2021.
    He stated that he would be back in March to finish up the install of the air conditioning system Mar 15,2022 at 9 AM to be precise but he didn't show up. I contacted him later and he set up another date to come I took the day off to be here and he never showed up. I tried to call him today and the number is disconnected and went to his address and there was nobody there. I am very disappointed with this and now I must get another person to finish up the work. I would like for half of the money I paid returned and or him to pay for the other contractor to finish the job he started. I 've enclosed a copy of the receipts from them for you to see.
  • Initial Complaint

    Date:07/25/2022

    Type:Order Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Joshua Fafard. J & J plumbing/ home repair. We gave Josh $2500 cash to put in an electrical service at our camp. He came recommended from the web site ****.
    Met with him in February 11 2022. Have tried repeatedly to contact him with little or no response. Today I ( 7/25/22) tried to call his cell phone only to find out it has been disconnected.
    Our camp is located in Edwards NY Josh Fafard said he lived in Owegatchie NY.
    Business supposedly is in Ogdensburg NY.
    I have attached our invoices.

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