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Business Profile

Caterer

Ram Caterers of Old Westbury

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Me and my wife had our wedding with this caterer on 3.22.23. We paid well over $80,000 for them to coordinate my wedding so we can have it at their venue. We were informed months ago that there would be another wedding the night after ours and that we could potentially split costs with the couple in regards to an aisle. Me and my wife decided we wanted a 26" custom made aisle runner and contracted a company (********** ******************* to install the runner. This was a custom made, special order runner that cost me and my wife around $6,700. This type of aisle had never been done before at this venue but its what my wife wanted so we did it. We informed the venue/caterering coordinator ************************* that under no circumstance would we share our aisle with the other couple if they didn't want to pay half the cost ($3,500). *** had guaranteed us that there would be no way that the couple could afford that and that they would be using carpet. The night of my wedding, after everything was finished, we asked *** point blank why the company we contracted to make the aisle didn't come pick up the runner when it clearly states in the contract it was supposed to be picked up that night. She told us (to which I do have witnesses) that he is going to pick it up in the morning. Long story short, they gave my custom built runner to the couple from the following night and I found out all over instagram. Can someone please express to me why a coordinator for a well known hall is lying to their clients face and conducting immoral business? How they can have someone pay for the labor, take a bribe from the following client, and get a cut from something I paid for. If it wasn't for me, that runner wouldn't have been there in the first place. I didn't pay so *** could take a BRIBE and work in bad faith. This venue also screwed me over with a missing station. I was suppose to get 6 and I only got 5 and her lie on giving me 2 Persian stations was also BS. This is unacceptable.

    Customer Answer

    Date: 04/24/2023

    Better Business Bureau:

    At this time, I have not been contacted by Ram Caterers of Old Westbury regarding complaint ID ********.

    Sincerely,

    *********************

Ram Caterers of Old Westbury is NOT a BBB Accredited Business.

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