We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Concrete

Concrete Mixer Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concrete.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 ****** ****** 4ft Aluminum Extension Chute from this company on May 16,2024 for the price of 597.80 plus shipping cost of 148.81 via *** ground shipping for a total of 746.61. I decided that I no longer wanted the product on May 29,2024 and when *** ground shipping tried to deliver the package I refused delivery. I contacted the company and let them know I refused delivery and as per their policy I would get a refund as long as package was in same packaging and never opened but I would be charged from *** for a return fee. Well as stated in *** policy they don’t charge u for a returned ground shipping. Concrete mixer contacted me and sent me a email stating I would only get a refund of $346.22 cause *** is charging me a return fee of 255.12. This company is charging me for a free return per *** policy and I’m the one who paid for shipping so they charging me triple shipping fees. I have sent them *** policy and emails stating I would be contacting *** and the Bbb. This is not right and I think I should be refunded all my money back cause I already paid for shipping and *** does not charge for a refused delivery that was shipped ground shipping. So in total I’ve paid the company 746.80 plus the 255.12 they charging for *** return fee. For a total of 1001.92 to only end up with a refund of 346.22 which is a little more over the cost of one item which is $298.90. I’ve also asked them for the invoice from *** to show my shipping cost. I don’t see how *** is charging me double of what they charged them to ship it to me!!

    Business Response

    Date: 06/10/2024

    ****** ***** was aware the email address he was responding to is not monitored except during working hours and he chose to respond on the weekend not giving us a chance to make things right before making a complaint.  He originally responded to pay for the *** return charges.  When we received the attached charges from our *** bill from *********** we originally thought it was the charges to return the chutes.  I spoke to them this morning when I received the email complaint from ****** ***** and they confirmed it was the original charges to send the shipment and return them and no extra fee to return them.  I have since spoken to our owners who told me to refund them the full amount of the chutes $597.80, but not the original amount of shipping $148.81.  I did an additional refund of $255.14 today to their credit card and have attached the credit card receipt and the credit memo also.  With the first credit of $342.66 and the second credit of $255.12 he now has the original amount of the product $597.80 returned to his credit card.  Had he waited for a reply this morning this could have all been taken care of with a couple phone calls that I had to make to confirm with *** and our owners.  I have also replied to ****** ***** on our website email and sent him this information directly.  

    Customer Answer

    Date: 06/11/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ****** *****








Concrete Mixer Supply is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.