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Business Profile

Restaurants

Wendy’s

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/22/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We placed an order through the website. Upon arriving home, which is a 30 minute drive, we saw that I ordered a spicy chicken sandwich, but received a hamburger. I have dietary restrictions which dictates when I can and cannot process certain foods.
    I called the restaurant and told the male who answered that I received the wrong order. He requested that I return to the store. I informed him I live 30 minutes away, and it’s not safe to drive back under the weather conditions. He told me to call back as the manager was busy.
    I called back. The first time, once I asked for the manager, the male hung up. I’ve tried calling back numerous times, but no one is answering the phone.

    Business Response

    Date: 01/11/2023

    Response taken by phone:  Normally when the customer gets the wrong order, we try to replace the order for them.  If they call we usually try to get the contact information to see if we can resolve the issue.  I will contact the customer to see what can be done. 

    Business Response

    Date: 01/11/2023

    BBB spoke to Sue, the general manager, and the following was relayed: The issue was resolved, coupons for 2 free sandwiches were mailed to the customer. 

    Customer Answer

    Date: 01/11/2023

    Better Business Bureau: 
     The manager contacted me and sent out coupons as well as issued an apology. I am content with the attention and courtesy shown by the manager.  

    Regards, 

    *** *** 

Wendy’s is NOT a BBB Accredited Business.

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