We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Country Club Nissan

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since we first purchased this truck new from business,drivers door automatically locks whether the truck is running or not. We have to crawl through the passenger side door to get in. We have had this truck in twice to have this issue fixed and was told they know nothing about this issue and couldn’t find anything wrong. However there are a lot of reviews online from consumers complaining about this issue and the problem goes back a few years. There is no way ****** hasn’t been told by consumers as the internet is flooded with reviews and as angry as we are . We don’t know what to do from here. Please help.

    Business Response

    Date: 12/19/2023

    We will reach out to make an appointment to try to help. 

  • Initial Complaint

    Date:08/10/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a certified pre owned 2019 ********** with 36,052 and only driving it a few days I heard a noise underneath in which bolt that holds the spare tire up was loose and seeing underneath vechile is completely rusted, I contact nissian for them to bring it in to look at it but before doing so I brought to my mechanic and he couldn't believe they would sell me a vechile looking like this as a certified pre owned vechile, the sales Manger offered me a trade in amount which I would of lost thousands of dollars on trading it in with only 651 miles driven,

    Business Response

    Date: 09/07/2022

    Response taken by phone:  We contacted the customer and traded her into a new vehicle and believe she is satisfied.

    Customer Answer

    Date: 09/07/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I did in fact trade the vechile in but highly upset with the fact of losing my 4,000 I put down , I would like that back to resolve this issue of being sold a certified pre owned vechile that wasn't certified pre owned by any means , 



    Regards,

    ****** ******








    Customer Answer

    Date: 09/07/2022

    Attached is the bill of sales for this vechile which is 2 years older and twice the miles as I didnt have the extra money to put down to make the payments affordable as I put down the 4,000 on the first vechile ..

Country Club Nissan is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.