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Business Profile

Radiator repair

PJ Radiator Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiator repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 90 year old mother’s heat in her 09 *** stopped working. She asked my husband, **** and I to drop it off at PJ’s Radiator shop which is owned by Joe C*******. **** and I dropped it off at PJ’s on October 17th. The following day, my Mom received a call from PJ’s shop letting us know that her car is fixed and that we can pick it up. My Mom, who is hard of hearing, heard Joe say that her auto repair bill total is $400 and change. In succession, my Mom gave me 5 one-hundred dollar bills and asked **** and I to pick up her car and pay the repair bill. Upon arrival, I confirmed that there was 5 one-hundred dollar bills before handing the cash to **** so that he could go into the shop to pay the bill. **** handed Joe the money, collected the receipt and change, and then drove my Mom’s car home. Unfortunately, **** did not read the receipt before leaving Joe’s shop. Upon arriving at my Mom’s, I handed her the receipt and her change. At that point my Mom read her receipt and discovered that she had mis heard the cost of her repair bill which actually cost about $200 less than she thought. Then, my Mom counted her change and found that Joe had given her change for $300 instead of the $500 that was given to him. My mom immediately called Joe and told him she was short $200. He denied receiving $500 and claimed that he was looking at the $300 in cash on his desk right then. **** saw Joe put the cash in his desk drawer when he was there. The following morning, I immediately went back to Joe’s shop to ask Joe if he had found the extra $200 when balancing his drawer the prior evening. “No” was his answer. I responded by telling him that **** had handed him $500 and saw him put it in his drawer. This conflicts with Joe’s story that he told my Mom saying that the cash was still on his desk and that he was “counting” $300. I gave Joe my # and told him to call me if he found the missing $200. Joe replied that he wouldn’t find it and he had already checked.

    Customer Answer

    Date: 11/04/2024

    This issue has been resolved.
    ID# ********

    Thank you for your assistance.

    Lynn L***

PJ Radiator Shop is NOT a BBB Accredited Business.

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