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Business Profile

Seal Coating

Ace Sealcoating

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Seal Coating.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Ace Sealcoating out of Ontario from a salesman named "Steve". He gave me an estimate on my driveway and we paid cash ($6,200 total) to get a discount. They said they would grade, level, pave and compact. My invoice number is 2200. My drive is not level and is not straight. They said we would have a chamfer at the end to lead us into the drive which was never done. Immediately, I called Steve and their two other lines to try and find a remedy. They came out a couple times and said they would work with me...that was late last summer. I've consistently called and they have seemingly forgotten about me. On 8/2/2022 I talked to a lady in the office who had me email my original slip with no reply. I called "Adam" on 8/29/2022 and he was out of town but said he would stop by to discuss. I called again today and left a message. I did get an immediate call back from the ###-###-#### number...but the other end hung up (I'm assuming it was a "butt dial"). I have left reviews online and they are combating that they even know who I am on those reviews. I have offered to take those messages down once we come to an acceptable agreement. I knwow there are other customers who are in the same boat as me as they have reached out in response to my online comments.

  • Initial Complaint

    Date:07/12/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 16th 2022 we accepted a proposal from Ace sealcoating to have our old driveway dug out, crush and Run, asphalt paving new driveway. We paid $6,945 cash. After they dug out the driveway and applied the crush and run Adam, the owner told us to let him know if any mud puddles develop. We contacted him three times and even sent pictures. His response was not to worry it would be regraded prior to the paving. After a no-show no call and was told I would be first on the list, a paving contractor showed up at 2:00 in the afternoon. We were not informed that the work would be contracted out. I explained to the contractor the driveway needed to be regraded. He explained to me the driveway is supposed to be ready for the asphalt to be paved. Adam was not on the job site we had to call him. Adam then told me it would only be regraded if it needed it!! Adam and the contractor assured me it would be fine. I paid the contractor the remaining cash per Adams request. Adam never followed up with either a phone call or an on-site visit to see how the job went. Two days after the paving I contacted Adam to let him know we had puddling due to the unevenness of the driveway. He told me he would be out Monday or Tuesday of the following week and that he would also seam the new driveway to our old side driveway. He never showed up and that was over 4 weeks ago. I called both numbers aligned with the business. One number the mailbox was full and I couldn't leave a message and it disconnected me. I left a voicemail on the other number. I also sent a text message. I have had no communication with Adam since. The job is of poor quality and incomplete. I no longer wish to work with this company and request a small refund in order to obtain a reputable company to fix my driveway.

Ace Sealcoating is NOT a BBB Accredited Business.

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