Complaints

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• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am on a monthly medication (***********) that Tina Dubeck, FNP prescribed in March 2024. In Jan 2025, I started having problems with Tina’s lack of responsiveness. Tina Dubeck failed to coordinate the delivery of the medication and has not returned $925.00 I paid her for medication after several attempts to obtain the medication or receive a refund.
  On Jan 3, I contacted Tina Dubeck, FNP to inform her of my new address. I ordered 60 mg from Tina Dubeck, FNP in the amount of $650. Tina ran my card six times resulting in a hold of $3,900 on my account. I notified Tina.
  Feb 7, Received 30 mg (half of the order).
  Feb 8, Contacted Tina. She told me that I would automatically receive the second 30 mg in two weeks. I did not receive the 30 mg.
  Same day she indicated that while I wait, she could order the next 60 mg. Tina ran the charge on my FSA. She said it did not go through. I provided her our ******* card. She said it went through for $650.
  Mar 18, the 60 mg dose arrived from the February 8 payment of $650 on *******. I still had not received the 30 mg.
  Mar 19, I noticed a $600 charge on my FSA from Tina Dubeck on the same date as the ******* Card charge. I verified both ******* and my FSA paid Tina. I notified Tina.
  Between Mar 19 and Mar 30, I continued to text and call Tina Dubeck regarding the two orders. She did not respond.
  Mar 30, I sent a formal email re-explaining the situation, requesting either a refund or for her to make good on the order.
  Apr 11, Tina texted me and indicated that 60 mg would arrive on Apr 15.
  Apr 17, I notified Tina the prescription did not arrive.
  Apr 18, Tina responded that the pharmacy would begin producing *********** on Apr 22. She said orders would be shipped as soon as possible.
  Beginning Apr 30, I began contacting Tina every few days for a status.
  She did not respond to texts, calls, and emails.
  Tina Dubeck, FNP was paid $325 for 30 mg and $600 for 60 mg. I did not receive the medication. I am seeking a refund of the $925.00.

  Customer Answer

  Date: 06/26/2025

  I still have not received a refund nor the product.

  Customer Answer

  Date: 07/15/2025

  I received the refund.  Thank you.