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Business Profile

Logistics

Merlin Cargo Logistics

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/18: Paid $700 for seats and Dashboard for my truck. Paid via *****.
    3/19: Merlin Cargo Logistics asked $490 for a 90% refundable insurance fee. Business claimed I could not receive my package until I paid for insurance coverage. Paid the fee via *****.
    3/20: Merlin Cargo Logistics asked for more money stating there is an update with US Customs. I stopped communications at this point because it seems like a scam.

    Requesting a refund from Merlin Cargo Logistics, blocked on everything including Instagram account. Please learn from me and don't give these scammers your money.

  • Initial Complaint

    Date:09/30/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was interested in buying some door panels for my truck, so I had message this guy on ********* that was selling truck parts, his insta handle is *******************. He provided me with pictures of the parts and answered any questions about the product he was selling. I asked him how much and **** ****** told me $220 for 2 panels which we mutually agreed on. He then asked for my information so that he can ship my items, I sent the $220 that he asked for. He told me I was going to get my items Monday September 23rd of 2024. He sent me a tracking number of ************ from his shipping agency called Merlin Cargo Logistics. When my order didn't come Monday i looked at my tracking number to look at any updates, turns out that my items weren't shipped out because apparently i had to pay an additional shipping fee. I reached out to **** ****** which is the owner of the ******************* and he told me to send an extra $190 to get my products insured. **** ****** had promised me that the shipping fee was refundable once i got my package. **** told me my package would get to me Wednesday the 25th of September. By Wednesday i still didn't receive anything so i reach out to **** in which we were able to communicate by phone, he told me that Merlin Cargo logistics wanted an extra $280 to send out my package, i told **** that i didn't want the door panels anymore due to all the complications of the shipping and all the additional fees that weren't mentioned to me ahead of time. I also told him that i wanted my $410 money back just like he had told me it was refundable, **** got upset and ended the call, i later found out that he had block my number, email, *********, and messages. I reach out to his agencies of Merlin Cargo Logistics at ************* and ************* and when i explained the situation they told me i was overreacting. **** ****** had also blocked people on his ********* ******************* and ****** ****************** since he's been scamming others.

Merlin Cargo Logistics is NOT a BBB Accredited Business.

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