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Business Profile

Sporting Goods Retail

Bert's, Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Bert's, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Bert's, Inc. has 9 locations, listed below.

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    Customer Review Ratings

    1/5 stars

    Average of 2 Customer Reviews

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    Review Details

    • Review fromMindy L

      Date: 03/29/2023

      1 star
      I was just in Bert Bikes store (Webster) to purchase a bike for my son's birthday. There was a bike we picked out wth the salesman, marked on sale for $249. When we went to pay, I was told I couldn't have it for that price, it was $100 more. There was a mistake. He called his manager, who still wouldn't honor the price. I called the Orchard Park store, where I was told the bike was from. I was told that Bert himself, refused to talk to me and mistakes happen. Terrible customer service. Don't go to this chain folks.
    • Review fromJonah M

      Date: 08/03/2022

      1 star
      I went to Bert’s Bike and Fitness on 3208 Latta Rd to have a bike boxed for shipping, and professionally packed. I have boxed and shipped bikes previously myself, but wanted to have a bike shop do it this time so it would arrive in perfect condition for the buyer.
      $80 something dollars later, I sent the bike to its destination feeling happy that this was “professionally” packed, and a bike shop would make sure the packing was top notch.
      The buyer “very upset, and rightly so” sent me some photos on how the bike had arrived.
      The handle bars were deeply scratched due to the poor packing job by Bert’s Bike shop and Fitness.
      I immediately contacted Bert’s right around 11am or 12pm and was told to email pictures of the damage and was told they would look into it and get back to me.
      I sent the pictures and waited.
      I explained to them that this was urgent as my buyer was very upset and wondered why the bike was poorly packed by a bike shop.
      I waited till around 4 PM and decided to call them as I was not being updated.
      I spoke with Bert who stated that I should get ahold of the shipping company and there was nothing they would do to make this right. Bert did not take responsibility to resolve the situation.
      I would not give Bert’s Bike shop and Fitness at 3208 Latta Rd in Greece my business nor would I recommend their services to anyone.
      I am truly disappointed.

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