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Business Profile

Epoxy Floor Coating

Artisan Epoxy Builders

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Epoxy Floor Coating.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm a decorator that was in touch with artisan epoxy on June 29, 2022. *************************** ( or **** or **** which are other names he used to identify himself) agreed to do some work for my client for price of $600. He claimed he was retired but loved doing this epoxy work, which I was looking for. He asked for a deposit of $100 plus supplies of $145 which amounted to a total of $245. My client ******** him $300 in beginning of August, 2022. ****** claimed that he had not received it. My client clearly saw on **** that payment was processed but gave ****** (**** or ****) the benefit of the doubt and zelled him again. He again claimed he didnt receive it and was in a rush to begin the project. So my client zelled him a third time for a total of $900! This time, ****** admitted that he received all 3 payments and said he would work on project immediately. I reached out to ****** August 12 asking for delivery date. He ignored all my and my clients calls and correspondence. His **** account is under the name of ****. His website has a photo, supposedly of him with name of *************************** and at one point he identified himself to me as ****. He also claimed he moved his business from ******** to ************************. His ******** page is ******************************** When I was checking out if he was legitimate, I could not find him on your site. After this incident, I searched once more and saw he was listed as doing epoxy flooring in ******* with many complaints about him taking payment but not delivering. Apparently after several complaints of his "flooring" service, he opened a new site and moved its location to ** under resin counter and table tops. I believe this person is a fraud and is conning many people with a fabulous website and ******** page. I'd so appreciate your help in stopping him from hurting others.

    Customer Answer

    Date: 11/14/2022

    Better Business Bureau:

    At this time, I have not been contacted by artisan epoxy builders regarding complaint ID ********.

    Sincerely,

    ***********************

Artisan Epoxy Builders is NOT a BBB Accredited Business.

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