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Business Profile

Hardscaping

Dreamscapes CNY

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hardscaping.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2024

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted Austin for snow removal for our property for the second year this year, paying monthly whether there is any need for removal and with a plow trigger of 3 inches of accumulation or more. We paid for multiple months and after multiple snow falls did not receive a single plow. Multiple attempts were made to contact Austin regarding this issue and if this would be rectified and we have been met with silence. I requested money back as we have not had any service even after multiple snow storms and still have not heard from anyone at all.
  • Initial Complaint

    Date:06/08/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The job was finished poorly, with missing and lose bricks, lack of sand and just poor execution. Owner did not do a quality check on his workers after we contacted him to have him look over his staffs work. He claimed to be a perfectionists, however, when my husband contacted him he claimed he saw pictures from his workers and thought it looked fine! The problem is that he did not know how to work with a porch with a lip. We have him on the **** when he came out to put on the application that needed to cure a day, saying he would just come back and do it all in one day instead and then when he did the stones didn't stick. He asked me for my thoughts and then had his staff come and do it, but they did it poorly. He then blamed me for the idea and took no responsibility. I sent him pictures and he said he would come out and look and refund us some money, but never showed up and has not contacted us since. It's a shame as the part of the work that was done when he came to the job was good, but he does not check his staff's work and he is defensive. It was a dream come true of mine to get this done and unfortunately the experience ended on a sour note. If he had just come out and actually looked at poor execution of his staffs work, it could have been resolved amicably. He claims he used his own stone for the last part, but kept the culture stone that we paid for. We didn't ask him to use his own stock and we want a refund for the stone we paid for so we can get it fixed appropriately. More stones are falling off and it is a trip hazard. I told him when there was an issue in the beginning with the start date and the vendor not having our order, it was not about the mistake but how it gets resolved, but apparently that did not matter in the end. I truly did not want to put in a complaint, but as he chose to not follow through on his promise of a refund, and we have loose, falling off and crooked stones, missing sand, and the end result looks bad, he gave me no choice.

    Business Response

    Date: 07/06/2023

    BBB spoke to ****** at the business and the following was relayed: We did everything that she asked.  Changes were made by her, we rolled with those changes and did what she wanted.  We did the original job, she wanted changes made so we redid the job according to her change requests.  After the redo, she paid in full and was happy with no complaints.  Then she wanted us to redo the job for a third time.  With time and labor costs, I am just able to redo it for a third time,  We did everything that she asked us to.  She told us what she wanted, how she wanted it and we did that.  Then she changed her mind and we redid it according to her new wants and new directions.  But I can't do it a third time now.  We always try to go above and beyond- but.  I mean I offered her a $1,000 refund.  I have pictures and text messages to back this all up if BBB would like them, just let me know.  Again, we did everything according to what and how she wanted it done.  Twice.  We can't a third time.   Thank you.  Let me know if you want the texts and pictures.
  • Initial Complaint

    Date:11/21/2022

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired the this company to come out to my house and plow snow. I sent pictures of the driveway before the snow. The owner knew it was gravel. He went off the driveway got stuck .plowed snow into existing handicapped lift and walkway. He destroyed the driveway. I paid the first installment for a seasonal rate of 187. After this event I said to refund me 137 and keep 50 for his time. He won't refund me back and won't fix the driveway. He has threatened to kill my husband in a text. He is rude and unprofessional.

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