We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Motels

Wyndham Worldwide-Customer Care Specialists

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

This profile includes complaints for Wyndham Worldwide-Customer Care Specialists's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Wyndham Worldwide-Customer Care Specialists has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a reservation at the ********* in Mountain Home AR., from December 29, 2023 through January 2nd, 2024. I thought I had booked with Wyndam directly, but I was told the reservation was made through **********. I did not realize this was a third party website until I checked in. The original reservation was for four days checking out on January 2nd, 2024. I told the hotel staff upon check in I would be checking out January 1st, 2024. They assured me the bill would be adjusted when I checked out. I checked out on the first at the front desk. When I got home I received a receipt for the entire four day stay. When I complained, ********** offered me a voucher. I stated I wanted a refund and have not heard back from them. The itinerary number is ********.

      Business Response

      Date: 01/16/2024

      Dear Contact:Thank you for notifying our office of the concern filed by ****** ***** at the ********* property in Mountain Home, AR.To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before January 19, 2024. As a company, we’re committed to delivering a great experience with every stay with us.Thank you.MicheleLiaison, Customer CareWyndham Hotels & Resorts, Inc.

    • Initial Complaint

      Date:02/06/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used my c.c. on 1/15/2023 at the ****** inn they charged my card 25.38 for incidental hold
      Upon check out I got my 100 cash security deposit BUT didn't get my 25.38 back which makes no sense
      I filed a dispute w/my bank to be told that they cldnt help bcuz the hotel is refusing to cooperate said I owed them which also makes no sense
      I'm not the only person who got ripped off
      I've email 3 pple from the ****** Corp but so far no response
      I want my $$ back

      Business Response

      Date: 02/08/2023

      Dear Contact:Thank you for notifying our office of the concern filed by **** ******* at the ****** by Wyndham property in Albany, NY. To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before February 13th. As a company, we’re committed to delivering a great experience with every stay with us.Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.Melissa Liaison, Customer Care Wyndham Hotels & Resorts, Inc.

    • Initial Complaint

      Date:11/04/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I stayed at the Days Inn on the night of August 4, 2022, however I was charged for 2 days instead of one, I was charged $158.18. I contacted the manager in September when I received my credit card bill, who told me that he would fix it, I have been calling since, I was told on Tuesday November 2, that I was refunded on October 21, and that I should call my card company, which I did and was told that there was no refund to my card on 10/21/2022. I called the manager back on Thursday 11/3/2022 who was now angry and insisted that a refund was done, he would not listen to what I was telling him that the card company repeatedly told me that there was no refund. When I insisted on getting my money back, he told me not to call him back and not to come the that Days Inn again. Card statement is attached, please see page one for charge by Days Inn.

      Business Response

      Date: 11/04/2022

      BBB Case #: ********Hotel Site #: *****Customer Care Case #: ********Dear Contact: Thank you for notifying our office of the concern filed by ****** ***** at the Days Inn by Wyndham property in Auburn, NY. To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before November 9th. As a company, we’re committed to delivering a great experience with every stay with us. Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly a* ********************* and I will personally help address the guest's needs. Melissa L******, Customer Care  Wyndham Hotels & Resorts, Inc. Office: ************ 

      Customer Answer

      Date: 11/10/2022

      Better Business Bureau:  

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      I was informed that the manager of ** ******** ****** in Auburn would contact me by November 9, since then I have not heard from the manager or Wyndham head office. 

      Regards, 

      ****** *****

      Business Response

      Date: 11/16/2022

      BBB Case #: ******** Hotel Site #: ***** Customer Care Case #: ******** Dear Contact:  Thank you for notifying our office of the concern filed by ****** ***** at the Days Inn by Wyndham property in Auburn, NY. We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service. Customer Care has resolved the situation with the guest via a check in the amount of $79.09.Please allow 3-4 weeks for delivery through the ** ****** ******* Please note our email address has changed. If you need any more information on this matter, please contact me directly at ********************** Michele L******, Customer Care Wyndham Hotels & Resorts, Inc. Office: ************

    Wyndham Worldwide-Customer Care Specialists is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.