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Business Profile

New Car Dealers

Kevin's Royal Chrysler Dodge Jeep Ram of Owego
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Kevin's Royal Chrysler Dodge Jeep Ram of Owego's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kevin's Royal Chrysler Dodge Jeep Ram of Owego has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my vehicle from them on September 25th, 2024. I started having issues with it starting when it got colder, it is a push to start. I had it towed there once for them to see what was wrong with it, they said nothing was wrong and I got it back. The next morning it would not start again and I had it towed back to them to see what was wrong with it. They were just suppose to check and see before doing any repairs. They called me to tell me it was ready for pick up and told me how much the bill was because they replaced the battery, I never once approved it nor heard anything from them prior to them telling me it was ready. So they are telling me I have to pay for a battery that I did not approve or have the acknowledge of them doing and I don’t feel it is right for me to pay for something I had no clue about

      Business Response

      Date: 02/12/2025

      After doing the research, the vehicle came in as the customer described and they wanted us to resolve the problem. apparently, the new battery didn’t solve the problem so that was the fix. If the customer is not happy with the repair decision, then we will resolve this by having her return the battery to us and if we have her old battery, we will put it back in the car if we don’t have an old battery to put back in the car She can go buy her own battery and install it herself since obviously that’s the fix. In summary return the vehicle with a new battery will take the battery out and she can go from there however she wants to proceed. 

    Kevin's Royal Chrysler Dodge Jeep Ram of Owego is BBB Accredited.

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