We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tractor Repair

Kuhn's Equipment Repair
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bring a mower in for repair told him I wanted to spend about $200 $275 at the most he called me told me it was all fixed and it was $850. Total rip off

    Business Response

    Date: 09/16/2024

    Mr. ******* called for his total after I had left a message that his **** ***** L108 was complete and ready for pickup. When I told him he was very shocked and that he could only afford $200.00. I told him I could email him a copy of his invoice for him to look over.I looked at the notes that were made when he brought his machine in, and it stated that the deck was to be repaired. Our initial invoice did include a new battery, and a front tire had been repaired with a new tube. Therefore, I removed these items off the invoice and resent the invoice. Mr. ******* was still unhappy stating that he only authorized $200.00.I asked the owner who spoke with Mr. ******* initially and he was unaware of any $200.00 limit and if he was told he would have told him it was not possible to make the necessary repairs.I asked Mr. ******* if he had looked at our posting of our hourly rates, no response was given.I was waiting for Mr. ******* to come to pick up his machine so we could talk again on the matter.

    Customer Answer

    Date: 09/17/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ****** ******* *It's not about what I can afford. I told him I did not want to spend more than about 200$ on this lawn mower. When he said I needed a battery I said okay I'll go another 75 bucks but that's it. Nobody called me and said it's going to be crazy $850 I would have definitely said no way. 

    Business Response

    Date: 09/19/2024

    Hello,  

    Mr. ******* is unwilling to come in and discuss anything. He never gives any answers to any of my questions. I will wait until he is ready to speak in person and come to a compromise.

     

    Carol K***

Kuhn's Equipment Repair is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.