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Business Profile

Wildlife Removal

Frogger Wildlife Control
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with frogger wildlife consultants on 5/28/2025.
    Price quoted was for setting traps and identifying and sealing point of entry.
    Traps were to be checked, emptied, and reset every other day.
    Traps were set on 5/28 and emptied and reset on Friday 5/30.
    Business owner has not returned since 5/30 and there are dead animals still in the traps today (6/02). Traps were not checked or reset on 6/01 as promised.
    I contacted business owner this morning to advise of dead animals still in traps and he indicated he would require another $961.20 to trap for an additional week or he would seal up the attic with animals still in the attic.
    Business owner did not provide checking and resetting of traps as contracted. Business is in breach of contract and I request a full refund.

    Business Response

    Date: 06/07/2025

    Traps used in this case are snap traps like those used for mice and rats that don’t need daily monitoring like live cages. Upon setting up and explaining it to our customers we explain they are set at the start of the weekly program, checked/emptied/reset midweek, and again at the end of the week. We don’t come every day, or every other day. It is 1 stop mid week to address captures. Which was done. She claims she reached out and said traps were full. She did not. I have no communication/text from her saying any such thing. One text simply says a trap was moved. That was it. Maybe she meant to send a text, but she never communicated that traps were full. If she had, maybe we could have worked something out. Regardless of her misunderstanding, we offered and gave a half price refund and she seemed happy with that when offered it (which she left out of the complaint). I also offered her additional free trapping and sealup of holes, which she declined and left out of the complaint. Now she wants a full refund. I took extra steps to make things right in her eyes. Furthermore, you can see by looking at the contract photo she willingly posted for us that there are no terms written in there for us to be there every day or every other day. 

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