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Business Profile

Major Appliance Services

Island Wide Appliance, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Scheduled service for my **** ************* oven/range with Island Wide Appliance for Nov 11, 2022. Technician, ***, Arrived at noon. I had spoken with technician earlier that day & had provided him with model #. *** had responded, "Oh wow! That's an old one". When I described the issue with one of my burners, still mostly functioning, *** asked, "is it the left front burner?" which I was shocked by, giving me the impression that he must really be familiar with this unit. *** disassembled the stove front panel & replaced a small circuit board that was supposedly the faulty piece. Once he reassembled the stove & attempted to turn the burner on, the burner did not turn on at all! Then *** attempted to turn on the back ************ that burner wasn't working either. *** was baffled that the stove wasn't working. *** had again, disassembled the front panel, & disconnected the new circuit board, this time reinstalling the old circuit board to see if it would work. Unfortunately it did not. Now, I have gone from having all 4 of my burners functioning, to having only 2 burners functioning. I was told by *** that he would speak with the ********** would get back to me regarding what the next step would be. Friday came & went with no contact. I reached out on Monday afternoon since I still did not hear back anything from Island Wide and spoke with *****, the dispatch/receptionist. I informed ***** of what had transpired & was expecting a call back. ***** informed me that she would speak with her manager & get back to me the next day (Tuesday). Wednesday afternoon, still no word back from Island Wide, I decided to follow up again with them. ***** informed me that since the stove is so old, there is nothing they could do & that they didn't charge me, so it is no longer their problem, as if I should be grateful they didn't charge me for breaking my stove. I told her the answer was unacceptable and that I wanted to speak to the owner. ***** told me that this wasn't possible.

Island Wide Appliance, Inc. is NOT a BBB Accredited Business.

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