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Business Profile

Moving and Storage Companies

Zippy Shell Long Island

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

This profile includes complaints for Zippy Shell Long Island's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Zippy Shell Long Island has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Zippy Shell Long Island

      65 Robinson Avenue Patchogue, NY 11772-4834

    • Zippy Shell Long Island

      400 Wireless Blvd Hauppauge, NY 11788-3938

    • Zippy Shell Long Island

      20 W 20th St New York, NY 10011-4213

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/03/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ZippyShell REFUSED to deliver the container with my household I moved from **********, ** to my new home in ********* **. The container currently in the storage facility of ZippyShell. I have been encountering problems from the beginning with this company, right from delivering the empty container in **, getting access to the container at it's storage facility. They made us drive about 1.5 hours one-way to their storage facility and did not give us access to the container to take out very important stuff and documents, despite having CONFIRMED appointment (Email and phone); infect no one from Zippyshell was there at the storage facility and this happened for 2 times on back to back weekends, despite having confirmed appointments by them. They never tried to resolve these issues. Now, when I want the container to be delivered to my new home in *********, **, they refused to deliver the same. Its written in the contract that they have to deliver the container to *********, **. We are living in our home without any furniture, mattress, quilt or comforters and so many other essential things for daily use. I can share a detailed email sent to Zippyshell on 08/17/20222 raising all the issues, but without any response until this morning when I emailed to them that I was about to raise the issue with local police and considering filing a lawsuit. Even today they didnt give me the date for the delivery of my stuff, nor given any time frame.The company NEVER called/respond to my numerous phone calls/email until this morning as above. I want my money back that I have paid to Zippyshell so far ($ around ****/-), compensation for our suffering, time wasted for 2 trips to the storage facility, calling and writing to ZippyShell, wasting hours of our quality time, amount we had to pay to purchase duplicate items in our new home because Zippyshell was not able to deliver our container on time. Details attached

      Customer Answer

      Date: 10/30/2022

      At this time, I have been contacted directly by Zippy Shell Long Island regarding complaint ID ********, however my complaint has NOT been resolved because:

       

      The company is NOT WILLING to acknowledge its failure for a fair business practice and its duty to save and honor customers rights., not offering full refund and satisfactory compensation for the issues we had to face because of companys inability to discharge the advertised service and promise. 

       

      *******************************

    Zippy Shell Long Island is NOT a BBB Accredited Business.

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