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Business Profile

Remodel Contractors

Right Way Flooring

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid *************************** $6500 upon completion of a new 5 x 8 bathroom. I paid him in full with the understanding he was coming back to address issues with the floor where tiles were not evenly placed and to fix ALL the dirty grout he used in the shower, as well as disgusting grout under the curb of the shower which exposes wood behind that grout. *************************** does not respond to 5e NUMEROUS requests for him to get someone over here to fix his mess. I have texts from day one of the project. I always thought he was unprofessional, but now I have a bathroom that will have many problems as it gets older. He needs to get someone here, as he promised to get another effing tile guy to come fix this disaster. I need someone to regrout the entire shower. Theres things Ill live with, but the floor and grouting need attention. Im asking for $5000 to cover materials and labor.I have MANY MANY texts if needed. His phone number is ************

    Customer Answer

    Date: 04/02/2024

    Better Business Bureau:

    At this time, I have not been contacted by Right Way Flooring regarding complaint ID ********.

    Sincerely,

    ***************************

Right Way Flooring is NOT a BBB Accredited Business.

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