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Business Profile

Restaurants

Lombardi's On The Bay

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had our wedding 7/24/22 and have tried to resolve amicably since that time. Air conditioning was not working and very hot. We also paid 250 extra which we are seeking reimbursement to have earlier access to facility. Bathrooms and floors were filthy. We were promised a bride attendant who didnt show earlier do they made a waitress do that job along with being a waitress. Every phone call we are promised some type of reimbursement but never get closure. Finally got accounting manager to call us back who was empathetic and alluded there would be closure. Asking for full reimbursement of ****** at this point for the issues on a 18K wedding.

    Customer Answer

    Date: 03/23/2023

    Better Business Bureau:

    At this time, I have not been contacted by Lombardi's On The Bay regarding complaint ID ********.

    We are very disappointed as we didnt ask for much. The owner hasnt had the courtesy to contact us either. 


    Sincerely,

    ****** And *******************


Lombardi's On The Bay is NOT a BBB Accredited Business.

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