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Business Profile

Oil Handling Equipment

Serv-All Fuel Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Handling Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My father has been a loyal customer of this business for years now. He ordered 150 gallons of oil from Serv-all on November 6th. He ordered 150 gallons so that while he was in the hospital getting open heart surgery, the pipes would not freeze. I came home after being at the hospital for 13 straight hours to an invoice from Serv all in the mailbox and no oil in the tank. No oil was delivered, but of course someone was able to hand deliver an invoice for the imaginary 150 gallons. We ended up running out of oil and having no heat for the next week and a half, as I called serv all multiple times for the next few days and I was told by a manager that the driver said he delivered the oil to a black tank at the back of the house and the red tank was not connected to the house. I was flabbergasted as the red tank has been the only tank EVER to be on the back of the house and the tank is and always has been connected to the house. The driver apparently went back to the house the next day and said the black tank was now gone and he had no idea what happened. ***** proceeded to tell me that someone MUST have siphoned out 150 gallons of oil, disconnected the supposed black 275 gallon tank and carried it off the property......When I told her I refuse to pay, she said "we can't eat the loss on those 150 gallons". I told her that someone is lying and it is not me. I was so taken aback that she had the audacity to say that they couldn't eat the loss on their mistake, implying that I should suffer the consequences of their mistake while my dad almost died in the hospital from complications from surgery.After multiple days of being told someone would call me back, I showed up to the office in person. Finally, they sent a manager and the driver to the house and the driver clammed up real quick. We told them we will not pay for the invoice and hopefully that is the end of it.

    Customer Answer

    Date: 11/27/2023

    I recently filed complaint #********. Since filing this complaint, I saw that Serv-all fuel charged my father's card erroneously. I would like to change my resolution that I initially put when I filed the complaint. As they have charged my father for services and goods they never provided, I would like to enlist the help of the BBB to get a refund for the theft in the amount of $551.85

    Sent from ***************************** (*******************)

    Customer Answer

    Date: 12/22/2023

    Better Business Bureau:

    At this time, I have not been contacted by Serv-All Fuel Inc regarding complaint ID ********.

    Sincerely,

    *****************************

Serv-All Fuel Inc is NOT a BBB Accredited Business.

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