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Business Profile

Paving Contractors

Luis General Contracting Corp.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************** provided an estimate to replace/repave our driveway, replace our walkway, refurbish our front steps, overhaul and repair the drainage in our backyard, and power wash/repair our patio. Prior to contracting with him, I asked if he was a licensed Westchester contractor. He said that he was and, in mid-April 2023, he gave me a license certificate as proof. On April 25, 2023, I signed a contract with him for $16,000, which was later increased to $18,200. I now understand that ************** lied to me and that his Westchester County license was revoked in September ******* is also now clear that ************** also misrepresented his ability to perform the work. Indeed, ************** said that he was an experienced, well- equipped contractor. In reality, he is neither. Problems appeared almost as soon as he began work. He did not maintain consistent hours, his staff were not properly equipped or trained, he was not present to supervise, and the job quickly went off schedule.The resulting work is worthless. It will all need to be torn out and replaced. The driveway he repaved just weeks ago is already failing. *** asked other paving and masonry contractors to inspect the work. Each told me that *** ****** is some of the worst paving and ***** work they''ve ever seen. I have been advised that the paving is unsalvageable and will need to be torn out and redone. ************** has been working on my front steps for at least 5-6 weeks (on a job that he said would take 2 weeks to do). As with the driveway, the work is faulty and worthless. I have tried to address the deficient work with **************. These efforts have been unsuccessful. Every time I raise questions or point out glaring faults, he insists there are no problems and the work has been done correctly. It most certainly has not been.We have paid ************** $15,700 at this point. In exchange for that money which I never would have paid him if he did not lie to me about having a license we have received nothing of value.

    Customer Answer

    Date: 08/12/2023

    Better Business Bureau:

    At this time, I have not been contacted by Luis General Contracting Corp. regarding complaint ID ********.

    Sincerely,

    ************************

Luis General Contracting Corp. is NOT a BBB Accredited Business.

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