We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Elevator Service

Authentic Elevator Services Corp.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Authentic Elevator Services Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Authentic Elevator Services Corp. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are a ****** ***** with a large elderly congregation. ***************** refused to complete the job .We gave our deposit in February and still waiting to be placed on their so call calendar. I called about 7 times with no response to when they will complete the job. This effects the flow of our activities in our ****** with the elderly . They cannot climb steps and we had a serious accident due to the none working evaluator which Authentic Elevator Services Corp has a contract to complete since Feb. ***************** is neglectful , and their code of business need to be reported to BB. ********************** *****************

      Business Response

      Date: 05/22/2024

      Dear ****************************,
      I am sorry that you feel that way, but there has been some miscommunication within your organization. Attached you will find a copy of the proposal that was sent on February 7, 2024, but it was not approved until March 26, 2024, as you may see in the email attached to the proposal enclosed with this response. Also,the deposit was not received until April 2, 2024 (See Ck-******), which at that time we explained that because your account was seriously behind in payments,we will not be able to schedule the repair. Payments were due from May 2023 through November 2023 (7 old invoices due since 2023). We explained that the account shall be brought current before scheduling the job. On April 11, 2024,we received the payment to bring the account current (See **********, and we proceed to order the materials needed to do the repair. The materials were received two weeks after being ordered (April 29, 2024). After that we proceeded to schedule the repair. I was informed by our COO (***************************)that the job was scheduled for tomorrow (5/23/2024) and that information was communicated to ***********************************.

      Normally, service companies has a back log of work around 2 weeks in the low seasons and 4-6 weeks in the high seasons. I hope this information and the attached evidence brings clarity to your concern. 

    Authentic Elevator Services Corp. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.