We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Generators

Finger Lakes Power Systems
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Finger Lakes Power Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Finger Lakes Power Systems has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/04/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Originally, I contacted Finger Lakes Power Systems (FLPS) regarding solar panels. I decided that they were too expensive and chose instead to add a heat pump system to the house, as there were only electric heat panels in some rooms of the house. I was not planning to use FLPS for this project, but Dan L****, the owner, told me that they could install a heat pump system for me, as they installed them. This was not true according to the young men who installed the system, as I later found out. The work by the young men was lacking and there were many issues along the way (please see attached letter to Dan L****). The work took several months to complete, and I had to hire another electrical outfit (*** ******* of ***** ******* *** ******* of Keuka Park, NY) to fix the items. Dan L**** would no longer answer my texts or emails at this point (August 14, 2024, I have the texts). The repair work was not completed until late November 2024, *** ******* charged me $1598.40. During the installation of the heat pump system in the attic, Dan's workmen also disrupted my digital antenna system. I had to buy an antenna and pay to have it installed, by *** ********** *** ********** for $225. and $83.90 for the antenna. Dan L**** was supposed to install an antenna for me, but he never showed up or called me back. There were multiple errors made by Dan L****'s techs during the installation (please see letter to Dan L****). I am very unhappy with this business. I feel that I had been lied to by Mr. L**** due to the unprofessional work that was done by the young men with little to no experience with heat pump systems. There were numerous issues (please see letter to Mr. L****), and they were poorly, if at all resolved and I had to hire another company to fix said issues. I would never recommend or do business with Finger Lakes Power Systems, or Dan L**** again. I spent in addition to the $22,590.86 I paid them, $1907.30. I want a refund of at least that amount.

      Business Response

      Date: 03/24/2025

      Finger Lakes Power Systems concedes that new Technician training did occur during this customer's installation, which resulted in some errors that required corrective rework.  Additionally, chronic, long-term shortages of qualified field personnel resulted in our inability to respond to and address the customer's concerns in a timely manner.  We offer our sincerest apologies for the unfortunate situation and will happily reimburse the customer for out-of-pocket expenses she incurred as a result.

      Customer Answer

      Date: 03/24/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,
      **** ****

    Finger Lakes Power Systems is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.