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Business Profile

Heating and Air Conditioning

M2 Heating, Cooling & Electric

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Reviews

Customer Review Ratings

3.25

Average of 4 Customer Reviews

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Review Details

  • Kim S

    Date: 11/21/2024

    It's tough to write this review, as originally I had such amazing service with my mini-split installs in July 2023. Dan said to call in a year for an annual checkup. This is a vacation home for us (no renters, so no one else using the equipment) and we're only here about 1x monthly)- by the winter we noticed one of the minisplits was malfunctioning. I called and Dan responded with some troubleshooting, but I knew something was still wrong. In July 2024 I left numerous messages for that checkup, both by phone and text to no answer. I tried again a month later and received a text that he had a personal issue and would get back with me in about a week. Well, I've left VMs and numerous texts since- here it is in late November. I have one broken mini-split and another that's unpredictable and they're just over a year old. Never got the checkup or maintenance that was part of the package, and I'm in a freezing house after having paid M2 thousands of dollars just over a year ago.
    I hope he's well, but it's not worth the risk to have non-working equipment in such a short amount of time, to be out thousands of dollars, and to receive no response. He entire crew was so nice when there were here, and I initially left a glowing ****** review that I sadly feel I could retract.
    Dan, if you read this, it's not too late to make it right. I'd just like the extremely expensive temperature control that I paid for, to get fixed or replaced, especially going into the winter.

  • Scott K

    Date: 10/21/2024

    We arranged for Dan at M2 to install a New Heat Pump system and ductwork. Originally, he was very responsive and nice to work with. However, when it came time to start the project he did not show up. Subsequent contact with him has been difficult as he rarely picks up the phone or responds to my emails or text messages. When I asked for my money back, as he has done no work whatsoever, he stopped responding entirely. I understand that he might be going through some personal trouble right now, but I am still waiting to get back a substantial deposit and still no response. I certainly won't be doing any more business with M2 and I would urge anyone else considering it to beware.

  • Tracy E

    Date: 10/15/2024

    We have a seasonal home here in Hanmondsport and arrived last night to no heat. We called M2 this morning and Dan answered right away. No wait time, no hold. He guided us over the phone with what to try so as to hopefully avoid a house call. It worked and we are up and running. He was as nice as he was knowledgeable. Not always the case these days!! We appreciate him so much. We highly recommend him and will certainly call if we have any need for his services in the future! Tracy

  • Marcelle M.

    Date: 03/27/2024

    Good work! Installed a hot water heater in addition to hvac job.

M2 Heating, Cooling & Electric is NOT a BBB Accredited Business.

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