Reviews

Review Details

• Review fromTom B

  Date: 07/10/2025

  5 stars
  Very professional. Excellent service. Went above and beyond expectations. Timely response and was available when said would be. Fair price and great quality work. Would highly recommend if you're looking for a contractor.

• Review fromDoug

  Date: 07/07/2025

  5 stars
  Totally awesome work! They were easy to work with. answered all of our questions. very professional. would use them again and recommend them.

• Review fromDavid S.

  Date: 06/17/2025

  5 stars
  We recently had a bathroom remodeled to make it ADA accessible for our parents. They live in a 100+ y/o home that has been remodeled, added onto, old plumbing, electrical, framing, etc. Like most homes in NYS, it was a challenge. CRS handled every "surprise" like a true professional. The job was done on time and on budget. We are very satisfied with CRS and will call on him in the future. In fact I'm having him do some other work to fix prior work. Choose CRS, they'll do it right for you.

• Review fromRich S.

  Date: 06/11/2025

  5 stars
  Did a great job, went above and beyond the scope of work,

• Review fromGARY

  Date: 05/20/2025

  5 stars
  Chris and Dave did a fine job for us. Bathroom remodeling, a new ceiling on the living room, and a new closet as well. Showed up on time each day, worked non stop. Every request we made, they found a ,way to make it happen. Great people to work with, who take pride in their work.

• Review fromcory s

  Date: 05/07/2025

  2 stars

  cory s

  Date: 05/07/2025

  I hired Chris to replace an exterior door and put in vinyl plank flooring. When replacing the door he installed it and it was rubbing horribly and scratching the trim he adjusted it the next day as it was unusable when doing so he ripped the side weather stripping so now my new door lets air in. I still have to hip check the door to make sure it latches. He also managed to put a scratch on the new door handle which he said he was going to fix which he didn't. Chris was a no call no show one day and on another occasion showed up on a Monday when we had scheduled to start on Tuesday. The flooring has 5 planks he managed to chip/gouge which he left instead of replacing despite ending up with 2 extra boxes of flooring. There is a 2 foot scratch acrossed my new floor which I assume is from moving the stove. He started out doing a very nice 1/3 plank layout as the planks are beveled along the edges needless to say there was some mismeasuring and he just rolled with it. Quickly just "finished" the project. Finishing work not done or done poorly. Fun times trying to get caulk out of the textured planks because he didn't tape. I have made numerous attempts to get Chris to come back to do the finishing work he said he would but after 3 months with numerous messages and calls he has ghosted me. Sadly lesson learned.
  

  Custom Remodeling Services

  Date: 05/18/2025

  We are very sorry that you are dis satisfied with the quality of our work. Unfortunately the materials you provided where purchased as used and had been stored improperly. Upon our initial install of your door it was in fact usable only required additional adjustments that we had completed the following day.. we also had explained that it wasn't complete and required additional time that we promptly took care of.
  A very small tare in the weather stripping aprox 3/16 was caused durring the adjustments and we added a strip patch to cover. As for function the door shut well and latched without issues and clearly made a tight seal. the door handle you provided once again was used and and in no way did we cause the faint scrach durring installation.. you also expressed extreem aggravation and iratation as the handle didn't allow for a screen door to close that we where unaware you had planned to add on later. the flooring you had provided was also on the cheep end of quality and regretfully durring install we had missed seeing a chip in one corner that we did repair without argument there was no visible scratches at the time of completion as we want over the work prior to final payment. No calking was applied by us to the trim where in met flooring so we are unable to explain this complaint.. furthermore as we always appreciate reviews to help us better our services we rarely get to review our customers.. that being said you displayed very aggressive behaviors and foul language not directed tward us but making a very hostile environment durring our time on your project.. as well as failing to keep your dog at a safe distance resulting in me getting bit in one instatance. Again we are very sorry we where unable to satisfy you on these small projects even durring the process.

• Review fromAdi A.

  Date: 04/16/2025

  5 stars
  Chris was excellent! He was really quick with replacing our water heater and his prices were reasonable with great handiwork. I would recommend Chris to all my friends.

• Review fromCraig

  Date: 03/22/2025

  5 stars
  Provides great work, quality product and stands behind his workmanship. Always wants to make sure the customer is satisfied with the finished project.

• Review fromJay W.

  Date: 01/19/2025

  5 stars
  Chris was fantastic. Super friendly, knowledgeable, and a capable craftsman. On short notice he came in and re-wired my kitchen, moved plumbing, and hung drywall. While doing the work he was hired to do he discovered a significant roof leak that I was unaware of, and he made that repair ensuring all the effort of the kitchen remodel was not in vain. He was here every day he said he would be with noticeable results at the end of each day. I highly recommend Chris and already I plan on hiring him again for continuing upgrades. Much appreciated

• Review fromKathy S

  Date: 01/15/2025

  5 stars
  Wonderful experience with Chris at CRS! He actually listened to us, the customer, and did his best to satisfy our requests. Chris was very respectful of our home and even came back in the evening when we had an issue with our shower. We have already talked to him about other projects that we want him to do. It is nice to have someone to call that will do minor jobs, not just the large projects. Another plus is that he does everything -- no need to call multiple tradespeople to complete a project. He is very professional, quick to reply, and his prices are reasonable. We would highly recommend him!