We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

For Whiskey Lovers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a bottle of whiskey from the company, For Whiskey Lovers, in June 2024. The company never sent the bottle and has refused to refund my purchase after multiple emails asking to cancel the order. I have asked for the product to be sent or a refund to be provided multiple times and the company has refused. This purchase was for *****.

    Business Response

    Date: 03/12/2025

    Dear *******-BBB Team,

    I hope this email finds you well. I am reaching out to inform you of the situation regarding the customer order associated with ********** for ****** *****.

    The customer initially filed a chargeback and requested a refund without first reaching out to inquire about the status of their order. We explained to the customer that, due to our current stock limitations, we were unable to process a refund while the chargeback was being pursued.

    Despite our attempts to resolve the situation amicably, including encouraging the customer to withdraw the chargeback so we could process a refund, the payment dispute regarding the transaction has been resolved in our favor by the customer's financial institution.  Unfortunately, the customer was not satisfied with this outcome and remains reluctant to accept a resolution.

    We are still willing to refund the order, but the customer has not agreed to a partial refund to cover the chargeback fee of $15 that we incurred. We have made it clear that the refund will only be processed once they consent to this deduction. Additionally, we do not have a lead-time from our distributors as to when we will restock the bottle.

    In summary, once the customer agrees to the partial refund, we will proceed with honoring their refund request. For reference, the following tickets are related to this case: Ticket #******, Ticket #******, and Ticket #****** on our end.

    Please let us know if you require any further information or assistance in resolving this matter.

    Have a wonderful day! 

    Best regards,

  • Initial Complaint

    Date:04/19/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase date: April 2, 2024 I ordered a bottle of ***************** Barrel Proof Bourbon from their site on this date. The item was in stock and I received multiple emails confirming the order. The funds for the purchase were removed from my account.
    April 12, 2024
    I receive an email stating my order has been cancelled and refunded as they made an error and the item was not actually in stock. I went to their website and found the item still in stock however at a price now double what I had paid. I replied to the email that had been sent about the out of stock order cancellation. In addition, I found the site does not list a phone number so I searched the web and found one. I called and spoke to who I would learn is the former owner of the business. Turns out he had sold the business in the last week. Right between my order being placed and then cancelled. He made a suggestion to contact them as I noted here and offered to help further if need be.
    April 15, 2024
    After sending follow *** daily the store support finally responded that they apologize for the error, do in fact have the item in stock and would be issuing a invoice to me to pay and reactivate the order claiming they could not reactivate a cancelled order. I replied accepting these terms.
    April 17, 2024
    I receive an email from the store now claiming they will not create an invoice to reactivate the order as they have found that the item now in stock differs from the item I originally ordered. The item originally ordered is a bottle of bourbon. ***************** Barrel Proof. They claim that what they have now is "************************ Proof Uncut Unfiltered". There is no such variance in this product. The title of the product in stock now on the site is the same and the title of what I originally bought. The picture is the same as well. I replied explaining this and am awaiting a response.

For Whiskey Lovers is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.