Complaints

This profile includes complaints for Wood Chips Carpentry, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wood Chips Carpentry, LLC

  252 Sinsabaugh Rd Pine Bush, NY 12566-5427

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  Wood Chips Carpentry, LLC

  252 Sinsabaugh Road Pine Bush, NY 12566-5427

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract signed to replace water damage done by a blown out radiator. Work included doors, floors, trim, plumbing. Contractor refuses to finish work until after final payment received which affects heating as two radiators are missing. No doors were installed although there was $7000 in the contract allowed. Health of property owner is poor and the contractor was left the house unlivable. Too much to list unfinished.

  Business Response

  Date: 11/14/2024

  This customer signed a contract with us on April 28, 2023. Payments were a problem from almost the start. Being that this was going through the insurance company because it was a flood, we understood that there would be some sort of lapse between invoices and payment, but not to the extent that it was. Afterwards, the customer told us that she had acquired a home equity loan and that payments would not be an issue. The customer delayed the job for a month due to withholding payment on the subfloor that needed to be replaced. She then delayed it again when it came to the bathroom tile. Our guy went with her to ********** to pick out the tile. of the way through tiling, she demanded we stop because she didnt like the tile and wanted it replaced to one of her liking for free, which was not possible. We then gave her an estimate for demolition and installation of new tile. She had another contractor come to her house to give her an estimate for the tile, who priced it double of what we did. A week later, she said to just continue with the original tile. This caused another month of delay. Any changes on a job causes delay in completion time. Every customer induced delay costs us money. After the tile incident, she went on vacation and took the extra key with her, not allowing our guys to get into the house to keep working. Our guys drove to and from her house, wasting 2 hours of travel time, because she had taken the key with her. She was not living at the house the entire time we were completing the work. 
  The customer also told our guys that she was not paying in order to save the money to sue us. Purposely withholding payment, for any reason, is a breach of her contract. The contract also clearly says that final payment is due before punch list items, which are the only items left. I have quoted the contract below. 

  
  Payments are due upon receipt of invoice. Payments received later than seven (7) days past invoice date will be charged a 1.5% late fee. Invoices over ************************************************************** the amount of 1.5%. All collection and legal fees incurred by ******************************************* are the sole responsibility of the Homeowner. Substantial completion, for the purposes of this contract, is defined as at least 90% complete. GC solely determines percentage of completion.  
  **This payment schedule is specific to ensuring the availability of materials deemed necessary by 
  Woodchips ****************** in order to maintain Woodchips ******************, production schedules.
  **All change orders will be billed prior to commencement of additional work.
  **All Change Orders must be paid in full prior to purchase or installation of additional materials and labor.
  **Delayed payments may affect the project lead time.
  **All payments are to be made in full before any warranty or punch list items are completed.

  
  In regards to the radiator and doors - we were only contracted to install (1) existing radiator which turned out to be unusable. She was then supposed to purchase a new one and refused, and still refuses to to this day. There is no $7,000 allowance for any doors, anywhere. 

  
  She still refuses to pay her payment to allow us to complete the punch list items. We even offered for her to pay us half and she still refuses. All she has to do is pay her bill and supply the radiator. Payment has been an issue for months which has cost us thousands of dollars and caused unnecessary delays to her project.