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Business Profile

Propane

Panstar Propane Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Propane.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I replaced Panstar Propane for my pool heater because I reported a hole in the pipe that runs to my pool heater which of course would be dangerous if I run the heater and they took 3 weeks to send someone out. I asked them to remove their propane tank since I replaced them with another reliable service who can attest they had to fix the hole in the line and Panstar sent me a **** to remove the tank when the reason for removal was for their lack of service that could have lead to a dangerous propane leak, I feel I shouldn't pay for that.

    Customer Answer

    Date: 07/08/2022

    Better Business Bureau:

    At this time, I have not been contacted by Panstar Propane Corp regarding complaint ID ********.

    The original complaint against the company I had my propane tank removed by them because of the bad service they provided when I reported an issue with the propane line they installed having a hole in it that needed repair to avoid a leak and they didn't send anyone for over 3 weeks from the time I reported. 

     

    I hired a new company to come and swap out the propane tank and the new company repaired the damage propane line, that is when Panstar finally came 3 weeks after I replaced their tank to pick up it up but they sent me a **** to remove it, that is when I filed the BBB complaint as I shouldn't have to pay to remove the tank over their delayed and bad service I experienced which is the reason I had it removed.

Panstar Propane Corp is NOT a BBB Accredited Business.

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