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Business Profile

Solar Installation

3rd ROC Solar LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had solar installed by this company, was supposed to be installed in November 23, wasn’t installed until 1/1/24. The system is still not complete because we don’t have a meter still. So we can’t even turn the system on. I’ve called several times and been told someone will return my call, nobody will return my call. We are going on weeks of this. All we want is our meter so we can turn the system on. Not happy after spending 80k

    Business Response

    Date: 02/08/2024

    This solar PV system was sold to the homeowner on September 19, 2023. We were unable to complete the design work until November 21, 2023 when we were able to obtain the final pictures of the homeowners roof structure. This delay occurred due to the homeowner being unavailable. We then finalized the design, obtained the building permit and completed the installation of the system on December 29, 2023.  Upon installation completion we submitted paperwork to the homeowner's utility company to finalize their project. The utility notified us that the homeowner had not cancelled their community solar plan and that their project with 3rd ROC Solar could not be finalized until the community solar plan was terminated. The homeowner provided documentation of the community solar plan being terminated on January 14, 2024 and was immediately submitted to the utility for processing. The utility issued Permission to Operate to the homeowner on February 1, 2024. Once Permission to Operate is issued the utility takes approximately 10-15 business days to change out the homeowners electrical meter which completes the process. We do not have any record of the homeowner attempting to contact our office until last week.

  • Initial Complaint

    Date:10/18/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi contracted third rock solar to install a $9000 solar system on my house. I now have a bill for $24,983 on a solar system that doesn’t even work on my house. The contract that I was showing was changed, and my signatures were forged by the company. 

    Business Response

    Date: 10/20/2023

    We have spoken with the customer and have offered to meet to discuss their concerns with their solar system. The customer signed a contract with 3rd ROC Solar and we installed the solar system on the customer's property in 2021. At that time the customer took out a loan with a third-party bank for the cost of the solar system, which matched the cost on our contract with the customer. The customer was required to sign a complete set of loan documents with the bank that detailed the amount of money borrowed and the repayment terms. No signatures were forged.

3rd ROC Solar LLC is BBB Accredited.

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