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Business Profile

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A Team Event Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for A Team Event Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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A Team Event Company has 2 locations, listed below.

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    • A Team Event Company

      1169 Pittsford Victor Rd Ste 125 Pittsford, NY 14534-3813

    • A Team Event Company

      6323 Cedar Creek Way Farmington, NY 14425-9636

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/27/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unfulfilled deliverables on contract: Deliverables on contract vague and when questioned no clarity has ever been received. Verbal agreement with promise of writing copy, helping with website and landing page development, and working above and beyond for tasks as they arise, documented on video as agreed upon and promised by Alexis not fulfilled. Email evidence shows consistently late deliverables and difficulty scheduling work with the company. Late receipt of incomplete work that Alexis admitted to in email but never rectified. Messaging that was not cohesive with my business and brand and therefore totally unusable. Certified letter and numerous email attempts to rectify the situation. Responses from Alexis inconsistent and when pressed for her plan to correct the messaging after a request for a refund was denied, she stopped responding to communication. Videos available upon request. Emails available upon request. ****** drive documents available upon request. See attached documents of original contract deliverables, incomplete work on ****** drive, and letter requesting refund stating unfulfilled contractual obligations.

    A Team Event Company is NOT a BBB Accredited Business.

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