We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Arch Supports

The Good Feet Store
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

This profile includes complaints for The Good Feet Store's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The Good Feet Store has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PAID MY FIRST VISIT TO THIS STORE 7/6/2024 & DID A FOLLOWUP A FEW MONTHS, WE WERE SUPPOSED TO BE EMAILED PROGRESS ***ORTS THAT WERE NEVER SENT. IN JANUARY WE CALLED THE STORE & LEFT A MESSAGE FOR THE SALESMAN **** TO CALL ME BACK, WAS TOLD HE WOULD CALL ME BACK THAT DAY, NEVER DID BUT DID A FEW DAYS LATER. I EXPLAINED THAT ONE OF MY DOGS HAD EATEN MY INSERTS, HE SAID TO COME IN DISCUSS ON GETTING THEM ***LACED IN MORE DETAIL & MADE A APPT 1/25/25 WITH HIM. WHEN I GOT TO THE STORE ON 1/25/25 FOR THE 1000AM APPT, ANOTHER *** TOLD ME THAT ********** SWITCHED AND I SHOULD COME BACK LATER IN THAT IF I WANTED TO MEET HIM. I TOLD HIM NO & MET WITH HIM. I EXPALINED THE SITUATION TO THE NEW GUY BUT HE WAS BASICALLY NO HELP, WAS TOLD I COULD BUY INSERTS FOR $500, SAID HE WOULD TALK TO ****, TOLD HIM I AM NOT WAITING AROUND FOR **** BUT HE TOLD ME THAT HE WOULD SPEAK **** & THE MANAGER THEN THEN SOMEONE WOULD CALL ME THAT DAY. NO ONE CALLED ME. I DID LEAVE ONE MESSAGE FOR **** ON 2/1/25 BUT STILL NO HAS REACHED OUT TO. TODAY IS 2/9/2025, STILL NO ASISSTANCE OR ANY CONTACT FROM ANYONE AT THE STORE. I AM LOOKING TO GET THE STRENGTHNERS ***LACED FOR MY FOOTWEAR

      Business Response

      Date: 02/25/2025

      Were sorry to hear about the concerns the client has raised regarding our **************** Warranty. Our warranty covers issues such as cracks or breaks that occur under normal usage. Unfortunately, it does not cover external damage, such as chewing by a dog.
      The Store Manager has already contacted the client and is expecting the client to visit to the store to discuss which of the available options he would like to pursue. We look forward to continuing to support our client throughout their journey.

      Customer Answer

      Date: 02/26/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The store manager did not reach out to me - the salesman **** did

      This resolution of purchasing another one or swapping out one that I am already using is not acceptable.

       

      ******* *****





       

    The Good Feet Store is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.