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Business Profile

Collectibles

Select Collectibles

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collectibles.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Attached you will find the text messages from *****************. Please note that from March ******* he has made eight different promises to complete the return of my funds. No funds have come forward!You will further note that the return expense for mailing and insurance was $44.70 and each time he sent funds there was a $16 transfer fee totaling $90. He has used my funds( $6000 ) as an interest free note for the last four months yet my credit card at *****% interest. As payments were received I paid down the balance yet the interest to date was a little more than $145. You should know that he uses three different companies as a shell game - Select Collectibles, LLC , The ****************** , and the US Gold and Silver Trades, **** ***************** lies and withholds customer funds for his own purposes and maybe will pay you back at his leisure.

    Customer Answer

    Date: 08/17/2024

    At this time, I have been contacted directly by Select Collectibles regarding complaint ID ********, however my complaint has NOT been resolved because:

     

     ************ sent a text and promised to sent money on 8/8/2024 - Nothing was sent. I sent back a text on 8/13/2024 requesting the funds.

    ************ has made this promised on several other occasions, so I this did not surprise me.

     

    ***************************

  • Initial Complaint

    Date:02/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September, I ordered silver coins, which I returned when I discovered they were not valued as promised. Instead of a refund, I was offered an additional set of coins if I would pay another $5000. During that transaction, I changed my mind, and cancelled order after they received the additional funds, that took place in November. The seller has not refunded my total deposit of $15,200. They have the coins and my money. They are not responding to my requests for refund, they don't return messages. When they do finally contact me, they make promises to take care of the issue, but as of this date, I still have seen no refund.

    Customer Answer

    Date: 03/12/2024

    At this time, I have been contacted directly by Select Collectibles regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]They have indicated my refund(s) is(are) "on the way". That is about 5 days ago. The funds have not been deposited to my account as of this morning. 

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *********************

    Customer Answer

    Date: 04/02/2024

    Better Business Bureau:

    At this time, I have not been contacted by Select Collectibles regarding complaint ID ********.

    Sincerely,

    *********************

Select Collectibles is NOT a BBB Accredited Business.

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