We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Card Merchant Services

Valeska Capital

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Card Merchant Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The representative *************************** met with me in order to market his company Valeska Capital as payment processing solution to credit card processing for my company on July 13th. He acquired some personal information under the presence of putting together a quote for me. We never received a quote from this company and never conducted any business with them again. However they have been charging us about $40 a month every month since then. They recently increased the amount that they charged to upwards of $400. I have called this company and their partner Merchant Lynx about this matter. They claim that someone on their staff has opened multiple accounts using my information. I have never used their services and have never received any payment invoice and have any contract with this company. They simply misrepresented their intentions when gathering information and opened multiple unauthorized accounts using that information. After multiple emails and calls, i am still unable to get someone to cancels these accounts and offer a refund. I believe i am a victim of fraud at the hands if this company.Please find attached the bank statements, correspondence with the company, and other relevant evidence. The refund amount requested is $29.95+$14.95+$30.11+$14.95+$213.95+$$228.95 = $532.86

    Business Response

    Date: 10/21/2022

    The charges the complaintant sent to you were not charged by Valeska llc or Valeska Capital. Therefore there is no proof that any money charged was from us directly.  The fees were taken by ************* Services. The complaintant should've filed a complaint against them.

    We did however reach out to merchant lynx services on behalf of the complaintant & managed to arrainge a full refund. This complaint should not be held against us.

    Customer Answer

    Date: 10/25/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********. 
    The business has acknowledged unauthorized opening of the accounts and has agreed to refund the charges and close the accounts. 
    However, at this time, i have not received any compensation. In my experience with this company i have found this business to fall short on their promises time after time. I will reach out and request that this complaint is closed when the business is able to provide the promised refund. 

    Sincerely,

    *************************



     


    Business Response

    Date: 11/28/2022

    A full refund has been provided. This matter is now closed. See attached proof of refund.

    Customer Answer

    Date: 12/02/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.



    Sincerely,



    ****** ******
     





     


Valeska Capital is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.